See why brands prefer Gladly over Genesys

Gladly has reduced inbound volume by 20-30% for brands that switch from ticket-based platforms.

First, tell us a bit about yourself.

Join these popular B2C brands switching to Gladly.

Here’s what you get when you switch from Genesys to Gladly

Explore key advantages of Gladly over Genesys and why brands choose Gladly.

People, not tickets

Good ticket service isn't good customer service. Unlike Genesys, Gladly helps you nurture relationships with customers, so they feel like people, not tickets.

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Immediately recognize a customer.

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See their preferences and conversation history.

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Know their intent without ever needing to ask, "what's your order number?"

All your conversations in one place

Take back the time spent merging tickets with Genesys. Start resolving issues from a single, continuous conversation timeline, complete with customer information.

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Remove ticket silos and help agents focus.

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Say goodbye to searching and merging tickets.

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Get a complete view of your customer's conversation history.

The #1 rated easiest-to-use platform

Customers prefer the simplicity of Gladly over the complexity of Genesys. When support heroes onboard in hours instead of days it’s easier to delight customers.

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Rated the #1 easiest-to-use help desk software.

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Modern UI, inspired by mobile messaging apps.

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No need to jump between multiple screens and apps.

Great service is a team sport

At Gladly, we don't just say we're committed to the success of our customers, we live it. That's why customers rate our quality of support higher than Genesys.

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Proven experience to help you onboard and succeed.

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Guidance and help to achieve your CX goals.

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Fast customer support whenever you need us.

Gladly turns customer service cost centers into profit centers

Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS.
Deckers, the parent company of Ugg, Hoka One, Teva, and Sanuk, saw the following results:

Now

60%

of customers self-serve

Reduction of

29%

in order-to-contact ratio

Increase of

87%

in first call resolution

The reviews are in

User reviews provided by G2 Crowd.

Star Rating

Ease-of-use

9.5

8.8

Quality of support

9.3

7.9

Ease of setup

9.2

8.2

Integrations

9.1

8.3

Customer profiles

8.7

8.6

Star Rating

Ease-of-use

9.5

Quality of support

9.3

Ease of setup

9.2

Integrations

9.1

Customer profiles

8.7

Genesys Cloud CX

Star Rating

Ease-of-use

8.8

Quality of support

7.9

Ease of setup

8.2

Integrations

8.3

Customer profiles

8.6

It’s rather difficult to find somebody that can work a dozen screens at one time while delivering a really great Guest experience. I’ve always been looking for a platform as intuitive as an iPhone–and Gladly is it.

Adam Seede
Director of Guest Services
Ulta

Why Ulta switched

During COVID-19 lockdowns, Ulta transitioned 200 of their in-store helpers to online-based service, answering guest emails. Gladly’s user-friendly interface enabled the change seamlessly.

See what industry-leading customer service looks like with Gladly.

First, tell us a bit about yourself.