Gladly contact center operations

Reinvent customer service with a new, modern contact center.

First, tell us a bit about yourself.

Join these popular B2C brands switching to Gladly

Here’s what you get when you switch to Gladly

Gladly was built to help rethink how the world’s top brands communicate with their customers. The platform arms contact center representatives with information, organization, and efficiency—enabling them to be brand heroes.

Lean into self-service and messaging

Embed frequently asked questions based on customer behavior and pages visited directly in your customer service chat widget.

Drive more revenue

Securely receive credit card information to help complete purchases, provide up-sell opportunities, and drive revenue.

Boost agent productivity

Your agents are core to your customer experience—customers remember personal service.

Handle multiple conversations

Handle multiple live customer conversations at the same time while allowing customers to switch between channels.

In less than a month we’d cut our email backlog by 93% and our email response times by 70%—it’s all thanks to how simple and efficient Gladly is to use.

Drew Chamberlain

Drew Chamberlain
Director of Customer Experience
JOANN

Why JOANN Chose Gladly

JOANN’s legacy customer service platform, which was voice-and-email-only, was anchored around tickets and relied on a cumbersome off-platform spreadsheet for its knowledge base. This configuration made responding to and resolving issues a frustrating experience for both employees and customers.

Implementing Gladly dramatically increased the number of channels customers could use to contact JOANN’s customer support team, and it allowed agents to respond to these channels from within a single interface.

Gladly turns customer service cost centers into profit centers

Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS.

Increase of

10%

in average contact center generated revenue

Increase of

20%

Average agent efficiency

Decrease of

40%

in average contact center technologies

See Gladly in action

Turn your customer service into a loyalty engine.

First, tell us a bit about yourself.