How to Recognize Customer Service Job Burnout

Identify potential signs of burnout on your customer service team and learn tips to address and prevent it

Every job has its challenging days or seasons, but persistent stress can lead to serious burnout. As it relates to your business’s customer support center, agent burnout can become a festering issue that causes performance to drop over time.

As a leader, you have a duty to identify the common signs of customer service burnout as soon as possible, and work with your team to find solutions.

Using this checklist, you’ll be able to see if your own employees are experiencing burnout so you can take the necessary steps to fix it before it’s too late.

Inside, you’ll find:

  • Common signs of agent burnout
  • Tips and helpful resources to help address it
  • Supporting research from our 2023 Hero Experience Report
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