All the latest from Gladly

Brands must understand—and have the tools to address—the emotional and logistical needs of their customers.

Planning to leverage your user data to implement personalization? Proceed with caution. Here are 3 personalization mistakes made by well-known brands, with takeaways on how to learn from them.

In this post, Gladly recommends specific tools and software for loyalty-focused business owners to include when building out a Shopify tech stack.

Modern brands need to know–and prepare their teams for–the changing landscape of customer support. Here, Gladly shares the top 5 customer support trends to watch in 2022.

G2 has ranked Gladly among the Best Software Products for Highest Satisfaction, as selected by real customers. Read what CEO Joseph Ansanelli has to say.

Learn what metrics to observe and measure to help you make better business decisions for achieving customer satisfaction.

Find out what customers expect from their favorite brands when it comes to the online digital shopping experience.

Many customer service teams around the world are asking themselves the same question

As more businesses move online and more of the world continues to become interconnected.

Everything you’ll need to know about customer satisfaction surveys.