With the expectation economy, demands on brands are increasing; from better quality products and experiences to transparent information.
Being able to surprise and delight customers — not just meet their basic needs—is the secret of the world’s most beloved brands.
This high-spending group can become your most loyal customers — if you know how to deliver against their preferences and needs.
Many brands encounter a gap in customer trust that prevents them from creating long-term success with repeat shoppers. To close that gap, we’ll dive into the particulars of customer trust, a few actionable tactics, and the features to look for in a support platform.
Brands must understand—and have the tools to address—the emotional and logistical needs of their customers.
Planning to leverage your user data to implement personalization? Proceed with caution. Here are 3 personalization mistakes made by well-known brands, with takeaways on how to learn from them.
In this post, Gladly recommends specific tools and software for loyalty-focused business owners to include when building out a Shopify tech stack.
Modern brands need to know–and prepare their teams for–the changing landscape of customer support. Here, Gladly shares the top 5 customer support trends to watch in 2022.
G2 has ranked Gladly among the Best Software Products for Highest Satisfaction, as selected by real customers. Read what CEO Joseph Ansanelli has to say.
Learn what metrics to observe and measure to help you make better business decisions for achieving customer satisfaction.
