Turning Service Into Loyalty

Customer loyalty is more elusive than ever. Every year, businesses lose $75 billion in revenue from customers who switch to another brand due to inadequate customer service. The old way of customer service is broken and failing brands and their customers. Gladly is the only customer service platform built around people, not cases or tickets, turning agents into heroes by being user-friendly, channel-independent, scalable, and people-centered.

User-friendliest

Maximize agent productivity and accelerate onboarding and training. Gladly is designed with an intuitive UI similar to the modern messaging apps you know and love.

Channel-independent

Seamlessly switch between built-in customer channels, including voice. Gladly centralizes customer contacts into a continuous conversation thread to go beyond omnichannel.

People-centered

Leverage unparalleled customer context to deliver radically personal customer service. Gladly replaces tickets and cases with detailed customer profiles.

Scalable personalization

Treat every customer like an individual and reduce incoming contact volume. Gladly makes it quick and easy to personalize self-service chat, IVR, FAQs, and answers.

See the difference

Make your customers feel known by knowing who they are, what they like, and even the people they care about all within a single view. In this video, you'll experience Gladly as an agent, or Hero, as we call them.

Let’s get your team on board

Download this deck to share the benefits with your team. We recommend you work with your Account Executive to personalize this deck for your specific needs.

Download

Customer Success Stories

Brands of all sizes trust Gladly as their customer service platform to drive customer loyalty.
Discover how Gladly is supporting the world’s top brands.

Onboarding new agents is a lot quicker. It used to take weeks with our previous platforms—now it takes just days, and most of that time is really spent training them on internal processes, not on how to use Gladly.

Ruth Jones
Customer Care Manager, JOANN

With Gladly, our agents are helping customers across channels from a single view that makes their work easier.

Kate Showalter
Vice President, Customer Care, Crate & Barrel

We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly.

Jim Gallagher
VP of customer care, Nordstrom

Gladly has been a game changer, not just for our customers but our agents too.

Bryan Riter
Director of Customer Care, Deckers

Legacy Systems

Explore the difference between legacy customer service platforms and Gladly. We’ve reimagined service for the modern consumer, empowering customer service agents to deliver unparalleled personalization that drives loyalty.

Reviewers find Gladly easier to use, set up, and administer when comparing us to our competitors. Reviewers also prefer doing business with Gladly overall.

  • G2 Reviewers feel Gladly meets their business's needs better than our competitors.
  • When comparing the quality of ongoing product support, G2 reviewers feel Gladly is the preferred option.
  • For feature updates and roadmaps, G2 reviewers prefer the direction of Gladly over competitors.

See how we compare on G2

Gladly vs Zendesk Gladly vs Kustomer Gladly vs Gorgias Gladly vs Salesforce

G2
Less effort, more ease

Empower your customer service agents with a platform they love. Gladly is rated the #1 easiest-to-use help desk platform.

Learn More

A True Partner

When evaluating and selecting a customer service platform, you need a partner that will enable your team to be successful. Gladly provides industry-leading Customer Success, Service, and Support and truly partners with our customers to realize their customer service goals.

Gladly offers additional levels of value-added benefits you can take advantage of if you need further support or services beyond the scope of your implementation, including:

Technical Consulting

Get help utilizing the Gladly APIs or creating a custom Lookup Adapter to customize your Gladly experience further. Our Services team can help and support you with your technical and development questions.

Growth and Expansion

Our team can provide best practices consultation and guidance on adding a new brand, growing geographically, adding a new Channel (e.g., SLAs, workflow setup, etc.), and expanding your IVR or implementation Data Dips. Our Services team is happy to help your company's growth and expansion efforts.

Best Practices

Let our team help and guide you on how to apply best practices across many different areas of your CX services. Our team can help you by doing deep dives into your reporting, creating Rules best, implementing People Match, designing a great IVR, utilizing Proactive Chat to increase sales, and more.

Custom Training

Gladly Academy and our Help Docs are designed to reduce time to value and help your team learn how to use Gladly so you can utilize its features and focus on making your customers happy. But if your team requires additional training or customized training specific to your implementation, our Services team can help by creating and leading a custom training program.

Gladly Usage Audit

Have our team take a close look at your existing configurations — especially if you have made many changes since implementing Gladly — to ensure you're continuing to maximize the efficiency benefits of Gladly. We can also ensure that there are no settings or configurations causing system and workflow inefficiencies and help "tune up" your settings and configurations.