X
How we help
Why Gladly
Drive Revenue
Enhance Efficiency
Decrease Costs
What makes us unique
Customer at the center
Best of AI and people
Customer service AI
All in a lifelong conversation
Compare Gladly
Zendesk
Salesforce
Genesys
Gorgias
Kustomer
Freshdesk
See How Gladly Works
Request a Demo
Products
Product Overview
Customers at the Center
People Match®
Payments
Personalized Self-service
IVR
Support Hero Experience
Customer Profile
Conversation Timeline
Answers
Task Management
All Channels Built-in
Voice
Email
SMS
Live Chat
Social Media
Insights
Liveboards
Insight Builder
A-Z Directory
Custom Integrations
Featured Integrations
Shopify
Medallia Agent Connect
Klaviyo
Most Popular
Agyle Time
Big Commerce
Magento
Featured Customers
Deckers
Tory Burch
Breeze
Ulta
All Customer Success Stories
Radically Personal Podcast
Episodes
Learn
Blog
Podcast
Reports and Guides
Webinars
Grow
Learning
Community
Help Docs
Mentorship
Connect
Events
Gladly Connect Live
Radically Personal and BARK
Unleashing AI to Scale Customer Service Happiness
Customer Experience
CX Hero Resources
AI-Driven CX Playbook
Discover the essentials needed to shape your CX strategy with AI
February 01, 2024
Consumers expect you to talk with them wherever they are.
Share
When creating an excellent customer experience, knowing the channels your customers prefer and how they expect to use them can make a huge difference. That’s why we created our 2020 Customer Expectations Report: Channels & Preferences to focus on the top trends you need to know to develop a winning channel strategy going forward.
Uncover the motivations, challenges, and opportunities empowering the modern customer service team.
Get the latest trends and insights from customers about customer service.
Find the best platform for you, your business, and your customers.
Thank you for subscribing to the Gladly blog.