Archives: Resources

Brands face high stakes during the holiday season. To avoid missteps, prepare your team with Gladly’s “Summer Strategy, Winter Success” handbook. Get your copy now.

A pulse check on how the world’s most-loved brands are driving CX success in the age of AI

To secure the ideal CX solution for your ecommerce brand, garnering support across departments is essential. Dive into our guide for insights on addressing the CX requirements of IT, Ops, Finance, and the C-Suite, and master the art of selling your solution effectively.

Explore key customer experience metrics that drive customer loyalty. See how to measure and optimize them for long-term business growth.

Use Gladly’s free CX maturity tool to see how your customer service team performs in 4 key categories.

Great CX starts with the agent experience. Take this assessment to learn more about their challenges and opportunities — with tips on improving if needed.

This report unveils what motivates customer service agents, what holds them back from becoming heroes, plus actionable tips to transform support teams.

In Gladly’s 2022 report, customer expectations for ecommerce customer service are explored, with channel-specific insights and service areas to focus on.

Learn why so many brands migrate to a modern customer service platform, and why equipping your heroes with the right tools can make all the difference.

This report, in partnership with Future Commerce and Stella Connect, covers why customer service is an important part of your customer journey.