Customer service is kind of our thing. And we like to share what we, and our friends, have learned. Discover useful tools and stay up-to-date on industry trends and news.
Watch this in-depth demo to get a glimpse of Gladly in action. We recognize this isn't an episode of Game of Thrones, but we think this short flick is still award worthy!
The human voice is powerful. See how you can make your voice channel a differentiator with Gladly's Voice & IVR.
Watch this GGV Masterclass recording to learn how innovate companies are leveraging new technology to deliver ultra personalized service
Jeanne Bliss, Author of "Chief Customer Officer 2.0" sits down with SnackNation and Selina to discuss how high growth companies can manage and scale their customer support operations.
Are home devices the future of shopping? And how should brands be thinking about differentiation in the next 5 years? Hear the answers to these questions and more in this podcast featuring CX heavyweights Charlie Cole (Global Chief E-Commerce Officer, TUMI) and our very own Joseph Ansanelli.
Customer expectations are always evolving. Keep ahead of what your customers want and expect from customer service with the 2019 Customer Expectations Report—a compilation of trends and insights gleaned from our survey of 1500 consumers on what they want and expect from companies when it comes to customer service.
During this recording you will find out how to keep up with the modern day expectations of your customer. Featuring Customer Experience Thought Leader, Barb Menchhofer, and Gladly's Mike McCarron.
Evaluating new customer service platforms? It all starts with writing an RFP. After reading countless RFPs, we built a handy Handbook and Toolkit to help you leverage our learnings and write an RFP for the modern contact center.
How are some of the top brands in the B2C space innovating with Gladly? Watch our webinar to see how brands like JetBlue and TUMI are using Gladly to deliver a modern customer service experience.
What does it mean to work in a customer-based platform without tickets or cases? Watch the recording of our 13-minute demo of Gladly.
JetBlue has always been on the forefront of creative innovation in the airline business, from ensuring ample legroom for passengers, to giving out full-sized Coke cans. See why how they're working with Gladly to help put the customer back at the center of their service, and stay ahead of the competition.
We interviewed 900 consumers on what they love -- and don't love about today's customer service. Shep Hyken's also gives top tips to transforming your customers into your biggest cheerleaders. Discover trends and insights into exceeding consumer expectations.
In this eBook, Blake Morgan, Customer Experience Futurist, takes a deep dive into companies excelling at customer experience on all channels - online, in-person and on social media.
Learn from 3 top experts in customer service on the secret ingredient to stellar customer service - the right team.
5 customer service experts share advice for personalizing the experience, featuring Shep Hyken, Dan Gingiss, Jenny Dempsey and more.
Jay Baer, NY-Times best selling author and Mike McCarron, VP of Customer Success, Gladly discuss easy ways to turn your customer service operation into a revenue machine.
Jay Baer, customer service expert, shares his insight into using customer service to turn customer transactions into positive, memorable interactions.
Insights from TUMI’s Chief Digital Officer on reinvigorating support at TUMI, and building relationships with customers that last a lifetime.
Today’s contact centers are no longer seen as just a repository for customer issues. Learn how the best brands are transforming their contact centers into revenue centers.