Customer service is kind of our thing. And we like to share what we, and our friends, have learned. Discover useful tools and stay up-to-date on industry trends and news.
Learning is lifelong.
Evaluating new customer service platforms? It all starts with writing an RFP. After reading countless RFPs, we built a handy Handbook and Toolkit to help you leverage our learnings and write an RFP for the modern contact center.
JetBlue has always been on the forefront of creative innovation in the airline business, from ensuring ample legroom for passengers, to giving out full-sized Coke cans. See why how they're working with Gladly to help put the customer back at the center of their service, and stay ahead of the competition.
We interviewed 900 consumers on what they love -- and don't love about today's customer service. Shep Hyken's also gives top tips to transforming your customers into your biggest cheerleaders. Discover trends and insights into exceeding consumer expectations.
Learn from 3 top experts in customer service on the secret ingredient to stellar customer service - the right team.
5 customer service experts share advice for personalizing the experience, featuring Shep Hyken, Dan Gingiss, Jenny Dempsey and more.
Jay Baer, customer service expert, shares his insight into using customer service to turn customer transactions into positive, memorable interactions.
Insights from TUMI’s Chief Digital Officer on reinvigorating support at TUMI, and building relationships with customers that last a lifetime.
Today’s contact centers are no longer seen as just a repository for customer issues. Learn how the best brands are transforming their contact centers into revenue centers.