Customer service is kind of our thing. And we like to share what we, and our friends, have learned. Discover useful tools and stay up-to-date on industry trends and news.
Watch this in-depth demo to get a glimpse of Gladly in action. We recognize this isn't an episode of Game of Thrones, but we think this short flick is still award worthy!
See what's next for retail in the 2020 Vision Report. When it comes to making investments and staying competitive, strategy and insight are everything. That's why we partnered with Future Commerce to bring you ten predictions for the coming years of retail business growth!
The 2010s saw significant shifts in the world of digital commerce. From the rise of personalized CX to the maturation of the Millennial consumer, the last decade fundamentally changed the way companies did business.
New research on the trends shaping digital commerce. Learn what's next in retail business growth and how your company can get prepared now.
During this webinar you will learn how Jetblue is using Gladly to create a more personalized customer service experience and how to apply these lessons to deliver more practical, personalized, and delightful customer services experiences.
During this webinar featuring Annette Franz, CCXP, founder, and CEO of CX Journey Inc., you will learn the eight fundamental elements of customer-centric culture that place the customer front and center in your business.
Learn how to approach the CX budgeting process and explore how to optimize costs by consolidating disparate systems and improving operational efficiency.
Watch this on demand webinar featuring the Co-Founder of CX Accelerator, Nate Brown, discuss how leaders can develop a more customer centric culture in the workplace.
The human voice is powerful. See how you can make your voice channel a differentiator with Gladly's Voice & IVR.
Watch this GGV Masterclass recording to learn how innovate companies are leveraging new technology to deliver ultra personalized service
Jeanne Bliss, Author of "Chief Customer Officer 2.0" sits down with SnackNation and Selina to discuss how high growth companies can manage and scale their customer support operations.
Are home devices the future of shopping? And how should brands be thinking about differentiation in the next 5 years? Hear the answers to these questions and more in this podcast featuring CX heavyweights Charlie Cole (Global Chief E-Commerce Officer, TUMI) and our very own Joseph Ansanelli.
Customer expectations are always evolving. Keep ahead of what your customers want and expect from customer service with the 2019 Customer Expectations Report—a compilation of trends and insights gleaned from our survey of 1500 consumers on what they want and expect from companies when it comes to customer service.
During this recording you will find out how to keep up with the modern day expectations of your customer. Featuring Customer Experience Thought Leader, Barb Menchhofer, and Gladly's Mike McCarron.
Evaluating new customer service platforms? It all starts with writing an RFP. After reading countless RFPs, we built a handy Handbook and Toolkit to help you leverage our learnings and write an RFP for the modern contact center.
How are some of the top brands in the B2C space innovating with Gladly? Watch our webinar to see how brands like JetBlue and TUMI are using Gladly to deliver a modern customer service experience.
JetBlue has always been on the forefront of creative innovation in the airline business, from ensuring ample legroom for passengers, to giving out full-sized Coke cans. See why how they're working with Gladly to help put the customer back at the center of their service, and stay ahead of the competition.
We interviewed 900 consumers on what they love -- and don't love about today's customer service. Shep Hyken's also gives top tips to transforming your customers into your biggest cheerleaders. Discover trends and insights into exceeding consumer expectations.
In this eBook, Blake Morgan, Customer Experience Futurist, takes a deep dive into companies excelling at customer experience on all channels - online, in-person and on social media.
Learn from 3 top experts in customer service on the secret ingredient to stellar customer service - the right team.
5 customer service experts share advice for personalizing the experience, featuring Shep Hyken, Dan Gingiss, Jenny Dempsey and more.
Jay Baer, NY-Times best selling author and Mike McCarron, VP of Customer Success, Gladly discuss easy ways to turn your customer service operation into a revenue machine.
Jay Baer, customer service expert, shares his insight into using customer service to turn customer transactions into positive, memorable interactions.
Insights from TUMI’s Chief Digital Officer on reinvigorating support at TUMI, and building relationships with customers that last a lifetime.
Today’s contact centers are no longer seen as just a repository for customer issues. Learn how the best brands are transforming their contact centers into revenue centers.