Customer service is kind of our thing. And we like to share what we, and our friends, have learned. Discover useful tools and stay up-to-date on industry trends and news.
Learning is lifelong.
Join us on Wednesday, May 2nd, at 11am PT / 2pm ET.
During this demo, you will get a first hand look at how Gladly is helping top brands personalize their customer service experience.
Evaluating new customer service platforms? It all starts with writing an RFP. After reading countless RFPs, we built a handy Handbook and Toolkit to help you leverage our learnings and write an RFP for the modern contact center.
How are some of the top brands in the B2C space innovating with Gladly? Watch our webinar to see how brands like JetBlue and TUMI are using Gladly to deliver a modern customer service experience.
JetBlue has always been on the forefront of creative innovation in the airline business, from ensuring ample legroom for passengers, to giving out full-sized Coke cans. See why how they're working with Gladly to help put the customer back at the center of their service, and stay ahead of the competition.
We interviewed 900 consumers on what they love -- and don't love about today's customer service. Shep Hyken's also gives top tips to transforming your customers into your biggest cheerleaders. Discover trends and insights into exceeding consumer expectations.
In this eBook, Blake Morgan, Customer Experience Futurist, takes a deep dive into companies excelling at customer experience on all channels - online, in-person and on social media.
Trends and insights from surveying 1000 consumers on customer service.
Jay Baer, NY-Times best selling author and Mike McCarron, VP of Customer Success, Gladly discuss easy ways to turn your customer service operation into a revenue machine.
Insights from TUMI’s Chief Digital Officer on reinvigorating support at TUMI, and building relationships with customers that last a lifetime.
Today’s contact centers are no longer seen as just a repository for customer issues. Learn how the best brands are transforming their contact centers into revenue centers.