Strike a chord with customers
At this year’s Gladly Connect Live, you’ll learn new ways to deepen customer relationships and strengthen brand loyalty for your business with real-world, actionable strategies and fresh industry insights.

Why You Should Attend

Community of peers
Gain exclusive access to CX conversations with trusted commerce brands.

CX best practices
Learn how the world’s most-loved companies turn customer service into customer loyalty.

Metrics that matter
Tap into unrealized growth by transforming your contact center into a revenue generator.

Industry expectations
Learn about commerce trends and how to stay connected to the modern consumer.

Key Takeaways

Playbook for action
Walk away with a customized playbook for driving change and action within your CS team.

Customer-led insights
Gain new CX ideas and practical insights from industry-leading brands using Gladly.

Live feedback from peers
Get real-time commentary from subject-matter experts, industry leaders, and more.

Real-world use cases
Gain useful applications and strategies to revolutionize your customer experience.

Featured Keynotes
Get excited as these inspiring individuals take the stage to share their perspectives on today’s consumer landscape and visions for the future of the customer experience.
May 9
10:00 am CDT
Winning in the Loyalty-Driven Economy
Today the most loved brands are not the best at getting new customers; they’re the best at growing loyal customers. To succeed in a Loyalty-driven economy, companies must focus on creating connection with every great experience, and transform agents into Service Heroes of their brand. Join Joseph Ansanelli, CEO of Gladly, to learn how to make customer service your business, and put people at the center of every experience.

Joseph Ansanelli
CEO, Gladly
May 10
10:00 am CDT
4 Ways to Make a Customer Experience Decision
Over the last few years, consumers have re-evaluated more than just what they value in life, looking at existing relationships with brands and making a switch when values don’t align. This is why customer experience should be an everyday decision for everyone in your company — when you invest in making your customers’ lives easier and better, you’re also investing in your long-term success. Join CX expert and bestselling author, Blake Morgan, as she shares real-world examples and action items that will help you stand out and connect with modern customers.

Blake Morgan
Customer Experience Futurist, Advisory Board Member, Bestselling Author, Keynote Speaker

Conference Agenda
Explore the can't-miss sessions and speakers at Gladly Connect Live 2023.
May 9
11:00 am
CDT
Putting the Customer First — The Key to Building Long-Term Loyalty in Today's Crowded Market
May 9
11:30 am
CDT
Putting the Customer First — Insights From Industry Leaders on Creating Exceptional Experiences
May 9
1:00 pm
CDT
Navigating the New Normal and Embracing Uncertainty in Today’s Commerce Landscape
May 9
1:30 pm
CDT
Meeting Customers Where They Are — How To Deliver Exceptional CS at Every Touchpoint
May 9
2:40 pm
CDT
From Insights to Outcomes — How Customer Feedback and Analytics Drive Real Business Impact
May 9
2:40 pm
CDT
Empowering Your Heroes — Actionable Strategies for Improving Agent Efficiency and Happiness
May 9
2:40 pm
CDT
The Power of Connection — How Community-Building Strategies Drive Agent Retention and CX Excellence


Speakers and Special Guests
We’ve gathered an exciting lineup of CX leaders from the world’s most-loved commerce brands to share their experiences, insights, and predictions surrounding customer service.


Gladly Customers and Partners
Meet some of the brands using Gladly to build loyalty through radically personal customer service.
Who Attends
At Gladly Connect Live 2023, you’ll have a unique opportunity to network with some of the best and brightest in customer service — from CX experts to enthusiasts.
Industry Leaders
Meet leaders from the
world’s most-loved retail
and commerce brands.
Gladly Customers
Talk with the brands who
transformed their customer
service with Gladly.
Gladly Partners
Hear from companies
working with Gladly to build
a better platform.


Venue and Hotel
Omni Royal Orleans
621 St Louis Street
New Orleans, LA 70130
(504) 529-5333
Gladly Connect Live 2023 will be taking place at the Omni Royal Orleans, a stunning hotel in the heart of New Orleans’ lively French Quarter.
Book your stay by April 14 to take advantage of our room block rate of $259/night.
BOOK YOUR ROOM

Additional Accommodations
From the Garden District to Downtown, New Orleans has plenty to discover should you choose to stay elsewhere.
SEE HOTELSBook Your Flight
Breeze Airways is the official Gladly Connect Live 2023 airline. In-person attendees who book through Breeze Airways will receive 2,000 BreezePoints to use toward their flight. Virtual attendees will receive 500 BreezePoints to use toward future travel.
To claim your credit, please create a Breeze Guest Account at flybreeze.com and fill the form below.




Getting Around
Navigating The Big Easy is easy. Travel by taxi, foot, or pedicab, or explore the city via New Orleans’ iconic streetcar system.
SEE TRANSPORTATION

Planned Activities
In-person conference attendees will get exclusive access to parties and New Orleans-based excursions including a swamp tour, a cemetery ghost tour, a pedal barge experience, and a pedal bike tour. Space is limited for these event-sponsored outings, so be sure to reserve your spot after your register for the event.
Explore NOLA
New Orleans is a vibrant city with some of the country’s best culinary experiences and most memorable social scenes. Check out this list of can’t-miss restaurants, museums, bars, and more, curated by Gladly employees.
Food and Drink
Get a taste of NOLA at one of these iconic or obscure favorites.
Music and Nightlife
These Crescent City hot spots hit all the right notes.
Attractions
From art and architecture to spirited adventures, there’s something for everyone to do and see.
Register for Gladly Connect Live 2023
Gladly Connect Live is a free event taking place on-site and virtually, so you can attend from the conference hall in New Orleans or the comfort of your own home. Regardless of how you plan to attend, all sessions will be available on demand after the event.


On-Site Experience
From in-person networking opportunities and the chance to connect one-on-one with Gladly Product Managers, to free swag bags and exclusive New Orleans-based excursions, there is no shortage of exciting moments that await on the ground in The Big Easy. And getting there is easy with 2,000 complimentary BreezePoints thanks to our official event airline, Breeze Airways.


Virtual Experience
Virtual attendees will have access to a live stream of our inspiring speakers and special guests, plus can’t-miss break-out sessions with CX experts, enlightening Q&A sessions, free Gladly Connect Live event swag, and 500 BreezePoints to go toward future travel booked through Breeze Airways.
Register
Can’t attend, but want access to the sessions?
Register for the event and receive all sessions on demand to watch at your convenience after the conference.
FAQ
Find up-to-date details about Gladly Connect Live 2023.










What is Gladly Connect Live and who should attend?
The event is attended by CX leaders and enthusiasts, ambitious CS agents, Gladly customers, partners and developers, and professionals interested in learning more about industry trends and how to deliver radically personal customer service.










When and where will Gladly Connect Live be in 2023?










What are the health and safety requirements when attending onsite?










What is the price to attend Gladly Connect Live 2023?










Will there be a virtual component of Gladly Connect Live 2023 and how can I access on-demand content after the conference?










Will workshops be offered during the event?










How will I be able to access the event virtually?










How can I stay informed about Gladly Connect Live 2023?










Who do I contact for more information?
Relive the most memorable moments from Gladly Connect Live 2022
Explore on-demand content for topics that are relevant to your business, whether you’re a customer service leader or simply interested in learning more about the world of customer support.
Watch on demand