Best practices to prepare for the holiday rush
The holiday season is a high-stakes shopping period, a time of year when brands cannot afford a customer service misstep. The world’s leading B2C brands provide the best experience by focusing on customer retention––letting word-of-mouth build up a reputation that attracts and keeps new customers.
Join Gladly’s 4-week Holiday Customer Service Challenge to prepare for the holiday shopping season like never before:
- Get curated content, worksheets, and recommended action items delivered to your inbox each week.
- Learn best practices on how to build a strong customer service team.
- Discover how to audit your channels, systems, and processes to uncover newfound efficiencies.