Checklists

CX Self-Assessment

Evaluate the state of your customer service capabilities

Discover your hidden CX needs.

Customer service is the heart of customer experience. So, of course, it needs a checkup from time to time. Take our self-assessment to analyze and summarize the CX capabilities and needs of your company. It can help reveal opportunities for optimization and internal collaboration with other departments and systems.

Use the self-assessment to evaluate:

  • Key systems for support resolutions and self-service
  • Team organization and engagement
  • Communication channels
  • Features to increase efficiency
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