All the latest from Gladly

January 13, 2022

How To Tell If Your CX System Is A Frenemy

Posted by Maria Spanicciati

If your CX system was a person, would it be a frenemy? Here are 6 warning signs that it might be time to re-evaluate your relationship with them…er, it.

November 22, 2021

How to Make Holiday Shopping More Human

Posted by Maria Spanicciati

Discover how human, personalized customer support – especially when things don’t go as expected – can turn holiday shoppers into loyal, returning customers.