The continued analysis of holiday performance is essential. Here’s how to use the RFM Method for holiday customer segmentation.

Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.

If your CX system was a person, would it be a frenemy? Here are 8 warning signs that it might be time to re-evaluate your relationship with them…er, it.

Learn how to upgrade your customer experience by creating and maintaining a customer-centric culture to build a successful brand and business.

Discover how human, personalized customer support – especially when things don’t go as expected – can turn holiday shoppers into loyal, returning customers.

Five common issues that may be holding your service team back from providing a great customer experience —and the steps your brand can take to fix them.

Discover five of the ways a channel-independent customer service platform like Gladly can free your agents to do their best work.

Your website is more than just a place to sell your products; it’s also the best opportunity you have to show your customers who you are as a brand.

When tickets and customers are handled with precision, operations are smoother and customers are happier.

What and how to capture the voice of customer