February 01, 2024

2021 Customer Expectations Report

Uncover new data to help make your customers feel more connected.

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What Customers Expect From a Modern Online Shopping Experience

During times of chaos, consumers seek solace in personalized service, valuing the connection, speed, and ease it provides. With ecommerce experiencing a decade's worth of growth in just a year, our Customer Expectations Report becomes even more crucial, echoing the voice of consumers and their expectations for the online shopping experience.