We call it radically personal service. Your customers will call it magic.
Gladly is the service platform that treats customers like people, not tickets. We make service teams wildly efficient, transform contact centers into revenue drivers and turn customers into die-hard fans.
With people at the center, service gets personal at scale
No tickets, just people
With people (rather than tickets) at the center, you can do things that feel like magic, like connecting them to the person they are already talking to, seeing what they recently bought, and knowing what they like and dislike.
average increase in contact center generated revenue
A lifelong conversation
Get every message, email, and phone call in one lifelong customer conversation thread. With everything in one place, your heroes help customers faster. No more searching through inboxes or merging tickets.
average increase in service hero efficiency
Every channel, including voice, built in
End endless bolt-ons and plugins with every channel natively integrated in a single unified user interface. Meet and respond to customers across all channels in one easy-to-learn and deploy platform.
average annual savings from consolidating technology
"With all the customer context and conversation history at their fingertips, our agents are able to manage 25% more inbound conversations."
Radically Personal Customer ServiceTalk to sales
Learn more about the impact of radically personal customer service
2020 State of the Contact Center
See how your contact center compares to your peers.
2021 Customer Service Expectations Report
The latest trends and insights from customers about customer service.