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Oracle capabilities comparison

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User reviews provided by G2 Crowd

Star Rating

Ease of Use

9.5

8.3

Quality of Support

9.3

7.3

Ease of Setup

9.2

6.8

Ease of Admin

9.2

7.3

Ease of Doing Business With

9.6

7.4

Star Rating

Ease of Use

9.5

Quality of Support

9.3

Ease of Setup

9.2

Ease of Admin

9.2

Ease of Doing Business With

9.6

Oracle Service Cloud

Star Rating

Ease of Use

8.3

Quality of Support

7.3

Ease of Setup

6.8

Ease of Admin

7.3

Ease of Doing Business With

7.4

Ticketless resolution

Good ticket service isn’t good customer service. Replace Oracle Service Cloud’s dated UI with a continuous conversation timeline that surfaces purchase history, customer information, and past communications all in one place to deliver radically personal customer service.

All channels in one place

Say goodbye to the complexity and costs of third-party vendors that Oracle Service Cloud requires and hello to native voice, email, text, chat, and more. Gladly empowers agents to respond to customers across all channels with just one click within the same screen.

Frictionless payments

Turn your contact center into a revenue center. While Oracle Service Cloud leaves money on the table, Gladly’s PCI Level II compliant web chat payments accelerate your cross-sell and upsell opportunities with secure and convenient transactions.

Designed for remote customer service

Downloading a .NET app with Oracle Service Cloud is a pain that not even Oracle agents both with. Gladly is a complete, cloud-based SaaS solution that makes it quick and easy for Gladly and our end users to support customers from anywhere.

Real-time dynamic routing

Increase your first contact resolution rate by matching each incoming inquiry with the best-suited service agent. Gladly’s routing options are limitless, so you can help customers beyond the rigid limitations of Oracle Service Cloud’s routing rules. Automatically route your most valuable customers to the same agent for a white-glove service experience

Consumption-based pricing

It makes a lot of cents––only pay for what you use. Gladly’s flexible pricing means you can scale up and down, month-to-month. Unlike Oracle Service Cloud, there’s no session-based charges, and Admin and reporting is included.

Named a Help Desk Software Leader by G2

Gladly is the #1 preferred customer service platform among agents, and ranked the easiest-to-use service desk solution by G2.
An intuitive design and truly modern UI ensures faster onboarding and more productive agents.
User reviews provided by G2 Crowd

Enterprise G2 Grid® for Help Desk Software | Spring 2022
Rated best in the industry

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