X
How we help
Why Gladly
Drive Revenue
Enhance Efficiency
Decrease Costs
What makes us unique
It starts with people
Help customers help themselves
Turn agents into heroes
Unified in a single conversation
Compare Gladly
Zendesk
Salesforce
Genesys
Gorgias
Kustomer
Freshdesk
Product Tour
Pricing
Request a Demo
Products
Product Overview
Gladly Hero
Gladly Sidekick
Customers at the Center
People Match®
Payments
Personalized Self-service
Self-service Threads
IVR
Support Hero Experience
Customer Profile
Conversation Timeline
Answers
Task Management
All Channels Built-in
Voice
Email
SMS
Live Chat
Social Media
Insights
Liveboards
Insight Builder
A-Z Directory
Featured Integrations
Thankful
Shopify
Medallia Agent Connect
Most Popular
Agyle Time
Big Commerce
Magento
Featured Customers
Deckers
Tory Burch
Breeze
Ulta
All Customer Success Stories
Radically Personal Podcast
Episodes
Learn
Blog
Podcast
Library
Webinars
Grow
Learning
Community
Help Docs
Mentorship
Connect
Events
Gladly Connect Live
Writing the Modern Customer Service Platform RFP
Find the best platform for you, your business, and your customers.
Klaviyo
Radically Personal and BARK
Unleashing AI to Scale Customer Service Happiness
Customer Experience
CX Hero Resources
Driving Customer Loyalty With the Metrics That Matter
Learn how to measure and optimize key CX metrics for long-term loyalty.
Get to know Gladly.
You don't have to just take our word for it—see how real users feel about Gladly. User reviews provided by G2 Crowd
Ease of Use
9.5
8.3
Quality of Support
9.3
7.3
Ease of Setup
9.2
6.8
Ease of Admin
Ease of Doing Business With
9.6
7.4
Good ticket service isn’t good customer service. Replace Oracle Service Cloud’s dated UI with a continuous conversation timeline that surfaces purchase history, customer information, and past communications all in one place to deliver radically personal customer service.
Say goodbye to the complexity and costs of third-party vendors that Oracle Service Cloud requires and hello to native voice, email, text, chat, and more. Gladly empowers agents to respond to customers across all channels with just one click within the same screen.
Turn your contact center into a revenue center. While Oracle Service Cloud leaves money on the table, Gladly’s PCI Level II compliant web chat payments accelerate your cross-sell and upsell opportunities with secure and convenient transactions.
Downloading a .NET app with Oracle Service Cloud is a pain that not even Oracle agents both with. Gladly is a complete, cloud-based SaaS solution that makes it quick and easy for Gladly and our end users to support customers from anywhere.
Increase your first contact resolution rate by matching each incoming inquiry with the best-suited service agent. Gladly’s routing options are limitless, so you can help customers beyond the rigid limitations of Oracle Service Cloud’s routing rules. Automatically route your most valuable customers to the same agent for a white-glove service experience
It makes a lot of cents––only pay for what you use. Gladly’s flexible pricing means you can scale up and down, month-to-month. Unlike Oracle Service Cloud, there’s no session-based charges, and Admin and reporting is included.
Gladly is the #1 preferred customer service platform among agents, and ranked the easiest-to-use service desk solution by G2. An intuitive design and truly modern UI ensures faster onboarding and more productive agents. User reviews provided by G2 Crowd