Oracle capabilities comparison
User reviews provided by G2 CrowdOracle Service Cloud
Ticketless resolution
Good ticket service isn’t good customer service. Replace Oracle Service Cloud’s dated UI with a continuous conversation timeline that surfaces purchase history, customer information, and past communications all in one place to deliver radically personal customer service.
All channels in one place
Say goodbye to the complexity and costs of third-party vendors that Oracle Service Cloud requires and hello to native voice, email, text, chat, and more. Gladly empowers agents to respond to customers across all channels with just one click within the same screen.
Frictionless payments
Turn your contact center into a revenue center. While Oracle Service Cloud leaves money on the table, Gladly’s PCI Level II compliant web chat payments accelerate your cross-sell and upsell opportunities with secure and convenient transactions.
Designed for remote customer service
Downloading a .NET app with Oracle Service Cloud is a pain that not even Oracle agents both with. Gladly is a complete, cloud-based SaaS solution that makes it quick and easy for Gladly and our end users to support customers from anywhere.
Real-time dynamic routing
Increase your first contact resolution rate by matching each incoming inquiry with the best-suited service agent. Gladly’s routing options are limitless, so you can help customers beyond the rigid limitations of Oracle Service Cloud’s routing rules. Automatically route your most valuable customers to the same agent for a white-glove service experience.
Consumption-based pricing
It makes a lot of cents––only pay for what you use. Gladly’s flexible pricing means you can scale up and down, month-to-month. Unlike Oracle Service Cloud, there’s no session-based charges, and Admin and reporting is included.
Rated best in the industry
