Strike a chord with customers
At this year’s Gladly Connect Live, we shared new ways to deepen customer relationships and strengthen brand loyalty for your business with real-world, actionable strategies and fresh industry insights.

Why We Attended

Community of peers
Gained exclusive access to CX conversations with trusted commerce brands.

CX best practices
Learned how the world’s most-loved brands turn customer service into customer loyalty.

Metrics that matter
Discovered new ways to tap into unrealized growth in your contact center.

Industry expectations
Learned about commerce trends and how to stay connected to the modern consumer.

Key Takeaways

Playbook for action
Walked away with a customized playbook for driving change and action within your CS team.

Customer-led insights
Gained new CX ideas and practical insights from industry-leading brands using Gladly.

Live feedback from peers
Real-time commentary from subject-matter experts, industry leaders, and more.

Real-world use cases
Gained useful applications and strategies to revolutionize your customer experience.

Featured Keynotes
These inspiring individuals took the stage to share their perspectives on today’s consumer landscape and visions for the future of the customer experience.


2023 Conference Agenda
Watch the can’t-miss sessions and speakers from Gladly Connect Live 2023 on-demand.
December 4
2:28 pm
CST
Putting the Customer First — The Key to Building Long-Term Loyalty in Today's Crowded Market
December 4
2:28 pm
CST
Navigating the New Normal and Embracing Uncertainty in Today’s Commerce Landscape
December 4
2:28 pm
CST
Meeting Customers Where They Are — How To Deliver Exceptional CS at Every Touchpoint
December 4
2:28 pm
CST
From Insights to Outcomes — How Customer Feedback and Analytics Drive Real Business Impact
December 4
2:28 pm
CST
Empowering Your Heroes — Actionable Strategies for Improving Agent Efficiency and Happiness
December 4
2:28 pm
CST
The Power of Connection — How Community-Building Strategies Drive Agent Retention and CX Excellence


Speakers and Special Guests
We’ve gathered an exciting lineup of CX leaders from the world’s most-loved commerce brands to share their experiences, insights, and predictions surrounding customer service.


Who Attended
Gladly Connect Live 2023 offered a unique opportunity to network with some of the best and brightest in customer service — from CX experts to enthusiasts.
Industry Leaders
Leaders from the world’s
most-loved retail and
commerce brands.
Gladly Customers
Brands who have
transformed their customer
service with Gladly.
Gladly Partners
Companies working with
Gladly to build a
better platform.
Gladly Customers
Meet some of the brands using Gladly to build loyalty through radically personal customer service.
Gladly Connect Live 2023 On-Demand
Explore on-demand content from previous years for topics that are relevant to your business, whether you’re a customer service leader or simply interested in learning more about the world of customer support.
Watch On-Demand