Noticing flaws in your CX tooling? These common issues raised on forums and social media reveal how many team leaders have pet peeves with their customer service platforms.
Gladly unpacks this question by examining shifts in the customer service industry over time, as well as benefits and disadvantages of careers in support.
Building relationships with customers is the key to sustainable brand growth. Here, Gladly explains how to start developing the hard and soft skills needed to get it done.
The tools you’ll need to build it, plus technology feature recommendations to ensure a user-first experience.
Want to reduce your customer service costs without damaging your user experience? Ditch ticketing platforms, promote self-service options, enable your agents to sell, and toss out repetitive agent tasks.