Your customers communicate by texting, so why wouldn’t your ecommerce brand? If you’ve never used this channel on your support team, start with these 4 SMS templates for customer service teams, which cover the most common encounters: order confirmations, status alerts, reminders, and follow ups.
The continued analysis of holiday performance is essential. Here’s how to use the RFM Method for holiday customer segmentation.
When Black Friday comes around, retailers need to make sure their customer experiences stay consistent. Take a look at this Black Friday Customer Service Survival Guide for actionable tips on how to fortify your support center.
Looking for ways to show shoppers you care? Borrow these customer appreciation ideas from popular B2C brands; which range from small, personal touches to larger, company-wide efforts.
A list-style review of the key self-service tools companies can leverage to improve experience and connect customers more deeply with their brands.