Brands looking to cater to these young consumers should focus on social media mastery, impeccable product quality, and personalized, one-to-one experiences.
This high-spending group can become your most loyal customers — if you know how to deliver against their preferences and needs.
Understanding and harnessing millennial shopping habits–their desire for personalization, product recommendations, SMS/chat-based communication–are key to winning their loyalty and repeat purchases.
Noticing flaws in your CX tooling? These common issues raised on forums and social media reveal how many team leaders have pet peeves with their customer service platforms.
Gladly unpacks this question by examining shifts in the customer service industry over time, as well as benefits and disadvantages of careers in support.