Your customers want
connection, not case numbers

Customer service no longer seems to be about customers. Today, most solutions are oriented around tickets and systems that aim for deflection in the name of efficiency and cost savings. Enter, Gladly. We’re doing things differently, and it’s proven to work. But don’t just take our word for it.

See Customer Stories

World-class brands are
choosing Gladly

87% resolution rate

With Gladly’s complete AI-powered offering, Allbirds automated customer interactions and increased agent productivity, driving down average handle time by 41% across support channels and achieving an 87% resolution rate for order contact reasons.

"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly."

Jim Gallagher
VP Customer Care, Nordstrom

88% resolution rate

Bombas used Gladly’s AI and people-centered platform to decrease average handle time by 90% and achieve an 88% resolution rate on cancel order contact reasons — all while maintaining a 99% CSAT.

"We aim to be a member-obsessed organization. That’s why we appreciate partners like Gladly, who prioritize our members and seamlessly integrate technology, efficiency, and productivity."

Curtis Kopf
Chief Experience Officer, REI

"With Gladly, our agents are helping customers across channels from a single view that makes their work easier."

Kate Showalter
Vice President, Customer Care, Crate & Barrel

"Gladly helps us to deliver wow service to our customers with Sidekick using AI to jump on the tickets that need to be addressed right away. This allows us to be the perfect friend to our customer."

Elise Hausman
Senior Customer Happiness Associate, Bombas

"Gladly has been a game changer, not just for our customers but our agents too."

Bryan Riter
Director of Customer Care, Deckers

Deliver exceptional experiences, every time

Learn how Gladly’s unified, AI-powered platform puts customers back at the center of customer service.

Customer at the center

Because all communication is tied to a customer, every conversation starts with a real-time understanding of who the customer is, eliminating duplicate tickets and associated costs.

Customer service AI

AI that knows where to find answers, when and how to take action, and when to ask for help results in faster, more personal support and efficient customer service teams.

Best of AI and people

With the right combination of AI and human support, customers are empowered to resolve inquiries on their own and agents can prioritize high-value work that builds loyalty and drives revenue.

All in a single lifelong conversation

From voice to email to SMS to self-service, every customer contact — regardless of channel — is unified in a single conversation view. This ensures work is centralized and silos disappear.

Let Gladly transform your customer service

Reduce
costs

Consolidate tech and eliminate duplicate tickets to save time and money

45%

cost savings

START SAVING NOW

Increase effectiveness

Experience more efficient, productive agents that ramp faster and stay longer

50%

cost savings

INCREASE YOUR EFFICIENCIES

Grow more
revenue

Deliver personal service that makes your customers feel instantly known

5%

of total revenue from CX

TAP INTO MORE REVENUE

See Gladly in action

Unlock loyalty with radically personal customer service

Request a custom 30-minute demo of Gladly to learn how to transform your support experience today.

Get a demo

Enterprise Grade Security. SOC 2®

Opt for Gladly, the leading customer service platform designed for scalability.