Brands you love on Gladly. Helping customers without tickets.
How people communicate has changed forever
We now shop in a
More brands, growing competition, rising customer acquisition costs.
Consumers expect human conversations with brands, independent of channels.
Bad service loses customers for life.
You can't connect with customers using tickets
Move from the transaction era to the loyalty era.
Treat customers like humans to build lifelong loyalty
Gladly customers who make customer service their business
What visionary CX leaders from the world's most loved brands are saying.
Read more customer stories
We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly.
With Gladly, our agents are helping customers across channels from a single view that makes their work easier.
Onboarding new agents is a lot quicker. It used to take weeks with our previous platforms—now it takes just days, and most of that time is really spent training them on internal processes, not on how to use Gladly.
Gladly has been a game changer, not just for our customers but our agents too.
Agents become heroes, customers become loyal
Customer service heroes rated Gladly the #1 easiest-to-use help desk platform on G2 Crowd. CX leaders rated us #1 for producing best business results in the contact center category.