Ideas and advice for modern customer service
Gladly is honored as RetailTech Breakthrough’s “Overall Customer Experience Solution of the Year,” recognizing innovation in CX.
More tips to help you deliver next-level eCommerce customer support experiences that your customers will thank you for.
Take a look at these strategies for using social support commerce to increase your brand’s reach by providing superior customer service.
Learn how customer support via Instagram offers a huge opportunity for gaining brand recognition, new customers and a reputation for great customer service.
Discover how AI is revolutionizing B2B commerce, enhancing customer journeys, and boosting sales through personalized experiences for buying committees.
AI is revolutionizing commerce, making ticket-based support outdated. Discover why AI-led commerce is the future for human-centered customer support.
AI-driven conversational commerce is revolutionizing online sales. Discover how it boosts conversions, personalizes experiences, and save costs.
AI is transforming commerce. These conversational platforms offer personalized experiences, efficient service, and intuitive shopping.
These common issues raised on forums and social media reveal how many team leaders have pet peeves with their customer service platforms.
Voice AI is transforming customer experience. Explore how it works, its benefits, and how Gladly's AI-powered Voice solutions can keep you competitive.
Track the qualitative and quantitative CX evolution through the decades. See how powerhouse brands Apple and more captured the pop culture spotlight.
Focusing on interconnected experiences, actioning on customer feedback, and scaling smart are keys to success.
Discover the communication preferences and shopping habits of this generation, as well as how to provide better customer support to these shoppers.
With the expectation economy, demands on brands are increasing; from better quality products and experiences to transparent information.
Meet Sidekick Answers and Sidekick Actions, capabilities on Gladly's AI engine that resolve common and complex questions for seamless support.
Sidekick Voice delivers instant, personalized support powered by generative AI and deep customer insights. Learn more!
Gladly is proud to announce new and smarter integrations with Shopify, BigCommerce, and more
Gladly earns recognition in G2’s 2025 Best Software Awards, ranking in the top 4% of all solutions in the Customer Service Products category.
Discover the four agent archetypes for AI-powered customer service and how Gladly's platform empowers each one.
The evolution of technology has definitely affected how the duties of customer service representatives have shifted, but not that much.
Marketplaces face unique peak season challenges. Learn strategies for handling volume surges, authentication, and multi-party disputes around the holidays.
Discover how AI in sentiment analysis is changing customer experience for the better.
Transform your customer support from a cost to a profit center. Learn how in our latest blog.
Want to boost customer experience with AI? Find out why hiring a dedicated AI expert is the key to success. Plus, get a free AI expert job description template.
Discover how fragmented experiences hurt your team and customers. And learn how Gladly delivers a fully integrated solution.
Discover how to reduce expenses strategically while protecting the customer relationships that drive long-term success.
Turbocharge your business by transforming your contact center into a revenue powerhouse to drive growth, boost customer retention, and redefine success.
AI should partner with human agents to enhance customer service. Together, they engage customer, collect context and provide faster resolutions.
AI is revolutionizing commerce, revenue, and efficiency. Measure your company's ROI in AI initiatives and improve your CX.
Find the resources you need to guide you in your search for a new platform.
The continued analysis of holiday performance is essential. Here’s how to use the RFM Method for holiday customer segmentation.
Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.
If your CX system was a person, would it be a frenemy? Here are 8 warning signs that it might be time to re-evaluate your relationship with them…er, it.
