January 5, 2024

Reduce Cart Abandonment by Enhancing Customer Service

Posted by Gladly Team
A CX leader looking up to reduce cart abandonment on her laptop

While some cart abandonments are inevitable due to consumer behavior, optimizing customer service can significantly reduce abandonment instances and recapture would-be lost sales. In this guide, discover actionable tactics to create a seamless shopping journey and increase customer satisfaction, ultimately driving higher sales and business success.

November 10, 2023

How to Prepare for CX Software Renewals

Posted by Gladly Team
A CX expert going through the software renewal process on her computer

Feel empowered going into your CX software renewal process with this value-focused checklist. See key questions to ask current providers, must-have growth features, and signs it’s ready for a new CX partner.

September 15, 2023

Why a Customer Loyalty Mindset Is the Secret to Long-Term Success

Posted by Gladly Team
A CX leader with a customer loyalty mindset working at his computer

When it comes to long-term, sustainable growth driven by brand devotion, acquisition strategies won’t cut it. Hear from Gladly CEO and Co-Founder on why now is a critical time for brands to make the shift to a customer loyalty mindset above all else.

August 25, 2023

The Impact of Leadership on Customer Service Success

Posted by Gladly Team
A CX leader working at her computer to improve her leadership skills and by extension, customer service

Discover actionable tips for customer service leaders to enhance CX by empowering their teams through effective leadership. Improve team morale, elevate customer service quality, and deliver exceptional experiences with these strategies.

August 8, 2023

How to Evaluate Customer Service Technology

Posted by Gladly Team
A woman at the computer evaluating customer service technology

Need to make an informed choice when evaluating customer service technology? These 7 steps are essential for CX leaders who need to find the right solution for their organization.

July 14, 2023

How To Build Team Resilience — 3 Tips From FTD Flowers

Posted by Gladly Team
a team working together after they're taught how to build team resilience

Learn how Matt Powell at FTD Flowers created a resilient team culture that thrives in challenging times. Explore actionable insights and best practices to boost employee morale and drive long-term success in your organization.

June 30, 2023

Creative Ways Chubbies Engages Customers

Posted by Gladly Team
woman smiling at laptop as she comes up with ways to engage customers

Dive into Chubbies’ strategies for building a brand community, meeting customers on preferred channels, and demonstrating brand values to engage customers and foster brand loyalty. Ecommerce brands seeking effective ways to engage their customers can utilize these insights to build their own brand fan community.