All the latest from Gladly

Smart digital brands set up their businesses to be able to capture sales that occur outside of the typical checkout cart—like in a live chat window.

Learn about the basic career pathways for customer service, and see key strategies that will unlock your team’s talents for future roles.

The last year has seen unprecedented workplace turnover. Here’s how to retain your own customer support team and empower their internal growth.

Is your CX team providing early-stage reactive service, or have they matured to scalable business support? Read about 4 CX team growth stages.

A quick-but-critical list of practices that can set your brand’s contact center apart—and some mistakes that can bring down your brands’ whole support experience.

Learn what metrics to observe and measure to help you make better business decisions for achieving customer satisfaction.

Learn how to get personal with direct-to-consumer customer service so you can give your customers an experience they’ll want to tell their friends about.

Read about the three main ways customer service boosts LTV.

There’s often a misconception that more automation in customer service leads to less personalization.

Use omnichannel customer service to establish brand loyalty