Gladly Events and Webinars

Explore Gladly’s events and webinars, where top industry leaders provide insights, strategies, and the latest trends in customer service.

LIVE WEBINAR

Redefining Growth in 2025: Key Strategies to Drive Revenue from Your Customer Service Team

January 16, 2025 | 11:00 am - 12:00 pm PST

Join CX strategist Mara Castro for a fireside chat on transforming service teams into revenue drivers while delivering exceptional customer experiences.

Upcoming Events

February 13, 2025 | 9:30 pm EST

The Ultimate NRF After Party

Keep the energy soaring at NYC's hottest private loft party. Enjoy drinks, beats, and exclusive vibes after Flo Rida's show.

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January 16, 2025 | 11:00 am PST

Redefining Growth in 2025: Key Strategies to Drive Revenue from Your Customer Service Team

Join CX strategist Mara Castro for a fireside chat on transforming service teams into revenue drivers while delivering exceptional customer experiences.

Register now

On-Demand Events

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Customer Experience
Strategy
Operations

Scalable Growth Without the Frights - Busting the Gorgias Ghost

Discover the hidden pitfalls of choosing Gorgias for your customer support needs.

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Elevating CX with AI: Tracking and Measuring Success

Lauren Inman-Semerau, Head of CX at Rothy's, shares how to measure AI’s impact on customer experience.

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From Frustration to Innovation: Moving Beyond Zendesk

Discover how outdated CX platforms can hinder agent productivity and customer service.

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Peak Season Prep

Learn practical strategies from FTD to set your support team up for peak season success.

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From Theory to Practice — AI Adoption Across Real Business Scenarios

Learn why leaders at BSN Sports, Breeze Airways, and Rothy’s embraced AI on their CX teams.

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Reimagining Excellence in CX and Adding Value to Your Brand

Nordstrom's VP of Customer Care & Fraud empowers you to elevate your standards of service.

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Seven Secrets for Consistently Delivering ‘Wow’ Service

Louie Gravance uncovers how to balance high touch and high tech for CX success.

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CX Change Makers — How to Impact Innovation Across Your Organization

Leaders at Condé Nast, Samsonite, and Holly Hunt discuss the importance of modernizing CX.

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Crafting Authentic Customer Experiences, From Retail to Online

Gain insights on merging tradition with innovation in the digital era with Tecovas' CRO.

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Doing More With Less — Scaling Your Support Team Without Scaling Cost

Leaders at FTD, Crate & Barrel, and Select Blinds discuss team efficiency, growth, and more.

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Leading With CX — A Founder's Approach to Business Growth

Learn the critical role of CX across a business with the co-founders of Allbirds and Gladly.

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People-Centric Customer Service in the Age of AI

Learn about the new era of CX, which uses AI and human support to foster stronger loyalty.

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The AI Advantage

Optimize the customer experience with AI

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Unlocking Customer Behavior — The Power of Contacts Per Order

Learn how to use CPO to optimize the customer experience

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4 Ways to Make a Customer Experience Decision

Learn how investing in your CX is key to long-term success

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Embracing Uncertainty and Navigating Today’s Commerce Landscape

Learn how to deliver outstanding customer service in an unpredictable world

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The Intersection of Loyalty, Efficiency, and Customer Demands

Learn about the CX balancing act and how to navigate a complex consumer landscape

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Empowering Customer Service Agents to Be Heroes of Your Brand

Learn how to empower your team to deliver radically personal customer service

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Improve Efficiencies and CX Processes as Your Business Scales

Learn about the role of AI and automation in customer experience

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How to Deliver Exceptional Customer Support at Every Touchpoint

Learn the importance of meeting customers where they are

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The Key to Building Long-Term Loyalty in Today’s Crowded Market

Learn how to find success through trust, transparency, and exceptional CX

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The Direct Link Between Hero Happiness and Customer Satisfaction

Learn about the power of empathy in customer service

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The Value of Community — Introducing the New Gladly Connect

Learn the benefits of joining a community like Gladly Connect

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Winning in the Loyalty-Driven Economy

Learn how to thrive in the Loyalty Economy by creating personal connections

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How ChatGPT Is Changing the Customer Support Ecosystem

Here’s what today’s CX leaders are doing about it.

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Surviving Business Uncertainty

How building a plan focused on customers and employees can set you up for long-term success.

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Why V Shred Switched to Gladly

Learn how to build a solid CX strategy and strengthen loyalty with your customer base.

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Why Harry’s Switched to Gladly

Now, they can focus on their customers–not clunky software.

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Why Paper Mart Switched to Gladly Customer Service

Learn how to craft an immersive customer experience.

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Why TULA Skincare Switched to Gladly

Learn how TULA is creating emotional connections and becoming a forever brand for customers.

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Why Bombas Switched to Gladly

Discover how to boost customer service agent retention.

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Why Native Shoes Switched to Gladly

Learn how to anticipate customers' needs before they ever reach out.

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Why FabFitFun Switched to Gladly

Learn how subscription box businesses boost renewals with customer service.

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How Crate & Barrel Preps Customer Service for the Holidays

Meeting Customer Demands Across the Buying Journey

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Empowering Heroes to Take Action

Learn how to promote a culture of coaching that drives continuous improvement.

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Matching for Faster Resolution

Learn about customer service that doesn’t center around voice.

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Meeting Customers Where They Are

Explore examples of workflow automations that drive efficiency.

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Helping Customers Help Themselves

Learn how to transition from a BPO model to in-house customer service.

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Driving Natural Sales - Shifting Away From a Cost Center

See how Crate & Barrel transformed their Customer Care team into a sales driver.

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Reinventing "Heritage of Service" for the 21st Century

Learn how to ensure a consistent experience across retail and ecommerce.

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The Future of Customer Service is Radically Personal

Learn how to shift your customer service to suit the Loyalty Economy.

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Why Our Place Switched to Gladly

How switching to Gladly simplifies workflows and unlocks CX agent efficiency

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Looking To Switch From Zendesk to Gladly?

Framebridge shares the key advantages they have seen since making the switch.

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Using Instagram to Drive Revenue with Radically Personal Service

If you’re only using Instagram for marketing, you’re leaving revenue on the table.

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What Customers Expect from a Modern Online Shopping Experience

Join us to learn about consumer expectations and digital and e-commerce trends.

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Gladly and Thankful In Action: Partner Spotlight Demo

See how Gladly and Thankful integrate to deliver personalized customer experiences

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The Retail Rebirth: Driving More Revenue in the Retail Economy

Join the retail rebirth with Future Commerce and Native Shoes.

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How to Staff for People, Not Tickets

How a customer centric approach to your business helps drive long term revenue.

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How to Deliver Customer Centered Self Service

Empower your customers to help themselves with customer centered self service.

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Turn Your Cost Center Into a Revenue Generator

Make your contact center into a consistent source of revenue.

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Engagement Reimagined for Modern Service

See how Crate and Barrel has reimagined service for the modern customer.

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How to Leverage Customer Data to Deliver on Expectations

Leverage your data to deliver radically personal customer service.

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Efficient Customer Service Doesn't Have to Be Impersonal

Save costs and drive efficiency with StellaConnect and Gladly’s integration.

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The Lead Foremost 50 Insights Report

Where retail and fashion is headed with insights on top digital-native brands.

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What’s Next in Retail for 2020?

Curious about what’s next? Join Future Commerce for answers and more.

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How JOANN Crafts with People at the Center

Hear how a beloved brand unlocked incredible efficiency with Gladly.

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Gladly Voice Demo

Make your voice channel your secret weapon with Gladly’s voice and IVR.

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Scaling Customer Support in a High Growth Company

Jeanne Bliss shares secrets from the best high-growth companies.

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Optimizing Your Channel Strategy for Customer Communication

Impactful strategies for meeting channel preferences and response time expectations

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Gladly On-Demand Demo

See Gladly in action with this product demo.

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