Out with agents, in with heroes: learn how Gladly not only harnesses AI to transform agents into happier, more fulfilled brand advocate Heroes; but also how those Heroes can drive exceptional, loyalty-building customer experiences.

Associate Director of CX at Caraway Home, Nancy Gurd, shares her career journey in support, plus her impressions on AI adoption in CX.

Keira Warren, VP of CX at Pet Circle, shares strategies for overcoming resistance to change, driving successful technology adoption, and more.

Gain insights from Whitnee Hawthorne as she shares her journey to CX leadership and emphasizes the importance of building a diverse support center for optimal customer experiences.

BSN Sports’ Mandi Geary delivers an inside look at how her leadership in the field of CX has impacted her peers and the industry at large.

In this Radically Personal Conversation, two experienced CX leaders share insights on the top 3 things every modern support platform should have and more.

While AI is a useful tool, that doesn’t mean it will ever fully replace agents. Discover when to use AI vs agents in customer service.

Learn how to use the standard call volume forecast calculation to optimize resource allocation in advance.

CX experts from Victoria Beckham Beauty, Caraway Home, and Birdies share their experiences with AI.

Gladly and BARK leaders discuss the profound impact of AI on strengthening customer connections while scaling.