All the latest from Gladly

September 23, 2022

How to Deliver Proactive Customer Service

Posted by Gladly Team
How to Deliver Proactive Customer Service

Blending reactive customer service with lesser-practiced proactive customer service—providing solutions that address customer issues before they contact a support team—can increase efficiency on support teams, budgetary savings, and customer loyalty and retention.

September 21, 2022

Why Reactive Customer Service Isn’t Enough

Posted by Gladly Team
Why Reactive Customer Service Isn’t Enough

Brands that push beyond reactive customer service by proactively anticipating shopper needs and providing them with assistance before they reach out stand to gain lifelong fans and improve service team efficiency.

September 14, 2022

The Importance of Customer Retention and the Two-Strike Rule

Posted by Gladly Team
The Importance of Customer Retention and the Two-Strike Rule

Wondering how much leeway you have with customers? In this post, learn about the two-strike rule, and how it feeds into the importance of customer retention. Plus, get 4 strategies to prevent customer churn and keep buyers coming back for the long haul.

August 30, 2022

Holiday Planning: Q&A With Customer Service Experts

Posted by Gladly Team
Holiday Planning: Q&A With Customer Service Experts

In this 2022 planning guide, two Gladly CX experts discuss the impact of inflation, supply chain disruption and economic obstacles on the upcoming holidays; while sharing their go-to checklist items for customer service planning before peak season.

August 10, 2022

What Is Customer Experience?

Posted by Gladly Team
What is Customer Experience? (An Ecommerce Brand Guide)

In this post, Gladly answers the fundamental questions of what customer experience is (and isn’t) for ecommerce brands looking to review and improve their user experience.