All the latest from Gladly

January 25, 2023

Gen Z Shopping Habits — The Breakdown

Posted by Gladly Team
breaking down gen z shopping habits

Brands looking to cater to these young consumers should focus on social media mastery, impeccable product quality, and personalized, one-to-one experiences.

January 23, 2023

How the Top Customer Service Brands in 2023 Use Gladly

Posted by Gladly Team
How Top Customer Service Brands Use Gladly

Ralph Lauren, Ulta, and Zenni Optical are among the brands with the best customer service in Newsweeks’ 2023 list — as well as being Gladly customers. Hear their success stories, and read an exclusive interview with one of the 2023 winners.

January 13, 2023

Quiet Quitting in Customer Service

Posted by Gladly Team
quiet quitting in customer service

Spurred by the COVID-19 pandemic, quiet quitting is on the rise — especially for support teams. Learn what drives it, and how managers can prevent it.

January 6, 2023

Comparing Gorgias Customer Service and Gladly

Posted by Gladly Team
gorgias vs gladly customer service

An exploration of the two popular platforms, including a comparison of features, functionality, and pricing to help determine which might be the best fit for your business model.