Gladly shares key insights on the urgent need to shift from legacy CX systems. Discover 5 compelling reasons to future-proof your customer experience.
Read more on the rise of self-service tools like FAQs, automated chatbots, and interactive help centers.
These training courses from the Gladly Connect Community provide foundational knowledge of AI concepts, how to leverage data across artificial intelligence, and how to apply automation for scaling businesses.
Explore 5 effective steps to streamline customer service costs without compromising quality. From implementing self-service and lower-cost channels to transitioning a CX team from cost driving to sales-generating, get key ways to reduce spend while keeping service levels high.
In a radically personal conversation, Gladly CEO Joseph Ansanelli and Zenni Optical’s Brian Kershon delve into the exceptional white-glove customer experience that sets Zenni apart, bridging e-commerce with personal service.
Striking the right balance between in-house and BPOs—like investing in agent training and blending AI and self-service—can result in boosted service quality and reduced customer service costs.
AI isn’t just an efficiency tool. It can also be a cost-saving method; working to free up agents from menial tasks, enabling white-glove customer self-service, and more. See the full list of cost saving benefits of implementing AI on your CX team.
Build or buy: the classic decision many brands are facing around AI. An AI expert at Gladly weighs in.
This infographic from Gladly visualizes the action-reaction benefits of investing in customer service agents.
Delve into the most prevalent AI misconceptions and truths shaping modern ecommerce customer service teams.
