All the latest from Gladly

April 1, 2022

The Most Meaningful Customer Service Metrics

Posted by Joseph Ansanelli
Image of a woman smiling and talking on a headset

Maximizing your customer service team’s performance starts with tracking–and understanding–the right metrics. Here, Gladly breaks down traditional and emerging metrics to track.

February 24, 2022

Breaking Up with Your Legacy CRM System

Posted by Joseph Ansanelli
Breaking Up with Your Legacy CRM System

Are you missing that special spark with your legacy CRM system? Here are a few of the valid concerns your brand can include in its final breakup letter.

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