Imagine an airline that offers top-notch customer support—all without CX calling. Learn how Breeze Airways delivers on “seriously nice” with SMS and social messaging.
Maximizing your customer service team’s performance starts with tracking–and understanding–the right metrics. Here, Gladly breaks down traditional and emerging metrics to track.
Clearing the way for your support teams to be more productive leads to better quality service. Here’s how to unleash your reps for better results.
Scaling your customer support team takes more than time and money. You need a strategy to avoid roadblocks. Here’s how to avoid common pitfalls.
Learn how Chewy went from a convenient pet food retailer to a multi-billion-dollar Amazon rival.
Learn how Ulta Beauty weathers retail closures through the pandemic, continues to remain customer-focused during an accelerated shift to digital, and more.
Are you missing that special spark with your legacy CRM system? Here are a few of the valid concerns your brand can include in its final breakup letter.
We talk with TUMI Creative Director Victor Sanz about what it means to understand the customer, what drives brand loyalty, and more.
Our latest ebook gives you the scoop on how to build customer loyalty through natural conversation that’s less like the DMV and more like the dinner table.
Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.
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