All the latest from Gladly

Brands looking to cater to these young consumers should focus on social media mastery, impeccable product quality, and personalized, one-to-one experiences.

A Q&A with Doma on how they combined tech and deep real estate expertise to reduce time-to-close and improve customer outcomes.

Ralph Lauren, Ulta, and Zenni Optical are among the brands with the best customer service in Newsweeks’ 2023 list — as well as being Gladly customers. Hear their success stories, and read an exclusive interview with one of the 2023 winners.

Spurred by the COVID-19 pandemic, quiet quitting is on the rise — especially for support teams. Learn what drives it, and how managers can prevent it.

An exploration of the two popular platforms, including a comparison of features, functionality, and pricing to help determine which might be the best fit for your business model.

Wondering if it’s the right time for your ecommerce brand to invest in customer service and expand resources? These are the key indicators to look for and what to do to tackle each one.

Understanding and harnessing millennial shopping habits–their desire for personalization, product recommendations, SMS/chat-based communication–are key to winning their loyalty and repeat purchases.

Gladly unpacks this question by examining shifts in the customer service industry over time, as well as benefits and disadvantages of careers in support.

The trifecta of consumer research, desire for hands-on service, and demand for personalized experiences will drive customer service trends in 2023.

The tools you’ll need to build it, plus technology feature recommendations to ensure a user-first experience.