Featuring speakers from top brands
Get exclusive updates on the leading AI customer service conference
Stay informed about what’s coming at Gladly Connect Live:
- Insights from 13+ DTC brand leaders on AI transformation
- Expert sessions on maximizing AI in customer service
- Demos of cutting-edge technology
- Success stories and proven strategies
- Industry pioneers sharing their vision
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Who attends Gladly Connect Live
Customer service experts
Forward-thinking customer service leaders at top brands who are transforming customer experiences and reshaping what’s possible with AI
Gladly
customers
Companies using Gladly who are hungry for fresh insights, best practices, and winning strategies from peers at the forefront of CX
Retail and travel leaders
Industry pioneers revealing strategies that drive exceptional customer service outcomes
Speakers and special guests
We gathered an exciting lineup of CX leaders from the world’s most-loved commerce brands to share their experiences, insights, and predictions surrounding customer service.
Joseph Ansanelli
CEO, Gladly
John Burke
VP CX & Technology, Wine Enthusiast
Mara Castro
CX Advisor
Danny Cox
VP Guest Experience, Breeze Airways
Hailey Ellsworth
Dir. Customer Experience, Framebridge
Mandi Geary
Dir. Customer Care, BSN SPORTS
Lauren Inman-Semerau
Head of CX, Rothy's
Nancy Orgill
Customer Support Manager, Kuhl Clothing Company
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