Redefine guest experiences with AI-powered, customer-centric service
Deliver unforgettable moments with tailored interactions for every guest.
Build lifelong loyalty with a complete guest view
Gladly unifies every guest interaction into one continuous conversation. With instant access to guest preferences and key data from booking systems and CRMs, it captures every touchpoint—room upgrades, special requests, and more—giving your team the full story at a glance to create memorable experiences that keep guests coming back.
Support guests anytime, anywhere
With Gladly’s human-like conversational AI, guests can quickly manage bookings, check-ins, or cancellations with ease. Smooth connections to external platforms ensure every task is simple and stress-free.
Plus, with omnichannel support across chat, email, SMS, and phone, your guests get consistent, top-tier service wherever they are.
Boost team efficiency when it matters most
Gladly helps your team handle peak seasons with ease, scaling support to reduce stress and speed up responses.
Automate routine tasks and questions so your team can focus on meaningful, high-impact interactions that leave a lasting impression on your guests.
“Our business and Guests are in a better place as a result of using Gladly.”
Danny Cox
VP Guest Experience, Breeze Airways
Take your customer service to the next level with Gladly
CX-led revenue
Deliver personal service that turns customer loyalty into revenue growth
of total revenue from CX
Boost efficiency
Enable agents to handle conversations and resolve complex issues faster
improvement
Reduce costs
Consolidate your tech stack and labor costs while maintaining quality
cost savings
What customers expect from the Travel and Hospitality industry
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