< Gladly Webinars

Peak Season Prep

Learn practical strategies from FTD to set your support team up for peak season success.

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About the Webinar

Peak Season Prep

Waiting until the last minute to prepare your customer service team for your busiest times of the year can cost you time, money, and resources. Starting early with peak season prep will help set your business up for success and separate your call center from the competition, leading to satisfied, loyal customers.

Hear from John McCahan, former VP of Customer Care at FTD Flowers, as he reveals the tools, strategies, and processes used to ensure your customer service agents are equipped to thrive during the busiest time of the year.

Watch Today to Learn

  • Effective agent onboarding processes
  • Enhancing operational efficiency
  • Channel optimization, self-service, and AI
  • Prioritizing team mental health and well-being

Featured Speakers

John McCahan

Former VP of Customer Care

FTD Flowers

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