Insights, tips, and guidelines to all things customer service.
Is your company using AI to cut customer service costs? Then you're doing it wrong.
For customer contact channels, both quantity and quality are key.
Supply chain issues and customer service are unavoidably linked.
The most successful customer service teams can recognize and act on key opportunities to upsell and cross sell with customers.
Providing personalized customer service seems like a no-brainer, right?
Gladly explains how this common problem affects CX teams, what causes it, and offers a tool-based solution.
Learn how to get personal with direct-to-consumer customer service so you can give your customers an experience they’ll want to tell their friends about.
There’s often a misconception that more automation in customer service leads to less personalization.
Use omnichannel customer service to establish brand loyalty
Service ambassadors are often the bridge between companies and clients
In today’s business climate, it’s important to be everywhere at the same time – what some call the follow the sun model.
Help desk technicians are the first line of defense for any technical-related customer issues.
A look at what being customer centric entails.
Not all chatbots do the same thing We have the four main types of chatbots that you’ll see today.
The benefits and costs of the 24 hour help desk.
