Unlocking Customer Behavior — The Power of Contacts Per Order

Learn how to use CPO to optimize the customer experience

About the Webinar

Unlocking Customer Behavior — The Power of Contacts Per Order

Discover the importance of tracking contacts per order (CPO) as a key metric for understanding customer behavior and optimizing the customer experience in this Gladly Connect Live 2023 breakout session with CX expert Paul Whitaker.

He shares best practices for implementing CPO and using it to identify areas where customers may be encountering challenges or issues. You’ll learn how to use the metric to measure progress over time and identify areas for improvement, such as reducing the number of contacts required to complete an order.

Watch Today to Learn

Best practices for implementing CPO
How to use CPO to identify areas for improvement in your customer experience
How CPO can be used to measure progress over time

Featured Speakers

Paul Whitaker

Customer Experience

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Unlocking Customer Behavior — The Power of Contacts Per Order

About the Webinar

Featured Speakers

Paul Whitaker

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