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Gladly’s ecommerce marketplace customer service software
Gladly’s marketplace customer service platform streamlines support, boosts satisfaction, and drives growth for ecommerce marketplaces and platforms.
March 16, 2025
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Gladly Sidekick Voice: AI customer support without hold times
Gladly Sidekick Voice elevates customer calls with AI-powered support that takes action and delivers personalized service without hold times.
March 13, 2025
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Best of AI and people
Gladly optimizes generative AI and customer service agents to ensure you deliver exceptional support experiences.
March 10, 2025
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Customer service AI
Gladly’s customer service AI speeds up resolutions, reduces handle times, and transforms automated support into personal experiences, boosting efficiency.
March 10, 2025
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Keeping up with your customers in today’s retail environment
Great customer support is essential to building brand loyalty and driving continued growth. We’ve put together a couple of tips to. and the competition.
December 21, 2021
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How to improve ecommerce customer service
More tips to help you deliver next-level eCommerce customer support experiences that your customers will thank you for.
January 19, 2022
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6 new year’s resolutions for a radically personal 2022
Learn a few of the ways your brand can supercharge support by putting people first in your online customer experience this year.
January 19, 2022
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The most meaningful customer service metrics
Maximizing your customer service team’s performance starts with tracking–and understanding–the right metrics.
February 10, 2025