Scale intelligently with AI-powered support

Gladly’s AI-powered self-service mirrors your best agents, managing orders, returns, and real-time problem-solving while equipping live agents with full context and details.

Build trust through consistent experiences

Achieve marketplace harmony by managing both seller and buyer support through one unified platform, ensuring consistent experiences across the board. Gladly combines generative AI with your brand guidelines to deliver contextually aware, on-brand responses in every interaction, keeping your marketplace seamless and aligned with your brand’s voice.

The Gladly advantage for marketplaces

Gladly’s mobile-first platform meets customers on any device with omnichannel support optimized for on-the-go access. Drive operational excellence by reducing support costs and boosting satisfaction through faster, more accurate responses. Create seamless, unified customer journeys across every touchpoint and interaction.

It's really impactful that we can have all channels inbound into the same conversation timeline. As you grow your business strategy, Gladly makes it very easy without losing a lot of data and customer insight and that personalization.

Lauren Inman-Semerau
Head of Customer Experience, Rothy's

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Empower your marketplace to scale faster and smarter with Gladly

Simplify
CX

Unify your entire customer service experience across all support channels

41%

reduced average
handle time

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Boost
efficiency

Enable agents to handle conversations and resolve complex issues faster

50%

improvement

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Slash
costs

Consolidate your tech stack and labor costs while maintaining service quality

45%

cost savings

Learn More

Learn how top marketplaces deliver exceptional support at scale.

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Take your marketplace support to the next level

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