Reinventing "Heritage of Service" for the 21st Century

Learn how to ensure a consistent experience across retail and ecommerce.

About the Webinar

Reinventing "Heritage of Service" for the 21st Century

Hear from the brand that is synonymous with providing great service. Jim Gallagher, Vice President, Customer Care & Fraud at Nordstrom, shares how they have evolved with the ever-changing retail landscape and customer expectations to continue to provide legendary service to their customers.

Watch Today to Learn

  • How to balance driving personal, memorable service against driving efficiency
  • How to ensure consistency in experience across in-store and ecommerce
  • A future-looking vision for customer service