Gladly Hero®
Our #1-rated customer service platform, built to power a highly effective and personalized support experience by centering processes and automation around people, not tickets.
- revenue increases
- inbound volume decreases
- agent efficiency improves
- operational costs reduce
Every aspect of Gladly Hero is crafted around helping the customer, so agents are more successful and customers always receive the exceptional service they’ve come to expect from your brand.
Brands use Gladly
to drive loyalty and boost efficiency
100% Customer-Centered Interactions
Every conversation starts with a clear understanding of the customer, leading to more personalized experiences.
Customers Start Self-Serving
With a built-in knowledge base deployed across channels, customers get the answers they need without human assistance.
Agents Turn Into Brand Heroes
A modern messaging UI offers powerful automation and AI capabilities, earning Gladly the #1 Easiest to Use ranking on G2 Crowd.
Conversations Are Unified
All customer outreach — regardless of channel — flows into a single view, so context is never lost and follow-up is seamless.
Live Reporting & Metrics Exist in One View
A live view of your contact center across channels makes it easy to see what’s going on and make real-time adjustments.
Hero Drives Results for Teams of All Sizes
Scaling support teams
Adds customer-preferred channels — like chat, and SMS — and unifies every interaction regardless of the channel into a single, lifetime view.
Rapidly-growing brands
Equips high-volume teams with AI-powered features that promote hyper-personalized customer experiences at scale.
Global enterprise teams
Leverages data and integrations to drive personalization and route support based on urgency and custom prioritization.
Key Hero Features
Hero
Rapidly growing retail brand Birdies used Hero to scale their support team and create more efficiencies for agents – leading to 69% of customers using self-service.
first call resolution on chat
Hero
Fabric and craft brand JOANN used Hero and Sidekick to deliver 24/7 personalized support at scale, reducing their email response times by 70% and cutting support hero onboarding to just 5 days.
decrease in backlog
Hero
After switching from a legacy CX system, Peak Design leveraged Hero and Sidekick to deliver higher customer satisfaction – a 97% CSAT score – with zero conversations lost in their queue.
saved by leaving legacy system
Achieve your CX goals with Gladly
Customer service leaders rated Gladly #1 in driving results for our customers. See how Hero can drive growth for your brand today.
Enterprise Grade Security. SOC 2®
Opt for Gladly, the leading customer service platform designed for scalability.