Join these popular commerce brands who’ve switched to Gladly
Here’s what you get when you switch to Gladly
Explore key advantages of Gladly and why brands make Gladly their CX platform of choice.
Provide 24/7 support
Reduce inbound requests by publishing answers to common questions through your Help center or Chat Widget.
Personalized responses
Give fast, personalized responses based on everything you already know about your customer.
Author once, publish everywhere
Ensure answers are consistent across all channels. Content owners can author answers once and publish them everywhere.
Handle multiple conversations
Handle multiple live customer conversations at the same time while allowing customers to switch between channels.
Gladly turns customer service cost centers into profit centers
Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS.
Deckers, the parent company of Ugg, Hoka One, Teva, and Sanuk, saw the following results:
Now
of customers self-serve
Reduction of
in order-to-contact ratio
Increase of
in first call resolution
With our previous platform, it was hard to make customers feel like they were being treated as human. They became tickets, and they would get ticket numbers with automated messages like do not reply above this line. We really wanted customers to feel like they’re contacting a friend when they’re contacting Andie.
Why Andie switched
With their previous platform, Andie customers not only received cold automated texts but also had to repeat their sizes and concerns each time they needed help. The human connection was lost.
Explore Gladly key chat features
Help customers through a natively-built chat experience.
Sidekick
Web chat widget accessible from any page so customers don’t need to navigate away to find answers.
Help center
Plug your knowledge base directly into your website— providing your customers consistent answers in your FAQs.
Self-service threads
Share relevant customer data, such as order status, returns, or subscriptions, directly into an automated chat.
Personalized IVR
Leverage one knowledge base to publish standardized information across all channels.
Multi-language answers
Create answers in multiple languages across multiple channels, including self-service.
Localized answers
Show customers relevant Answers in your public FAQs based on their locality and language preference.
