Join these popular commerce brands that have switched to Gladly
Here’s what you get when you switch to Gladly
Explore key advantages of Gladly over others and why brands choose Gladly.
Empower self-service
Embed frequently asked questions based on customer behavior and pages visited directly in your customer service chat widget.
Drive more revenue
Securely receive credit card information to help complete purchases, provide up-sell opportunities, and drive revenue.
Turn ‘just browsing’ into checkouts
Identify customer behavior to pop up the right message at the right time. Then measure your efforts with out-of-the-box reports.
Handle multiple conversations
Handle multiple live customer conversations at the same time while allowing customers to switch between channels.
Explore Gladly key chat features
Help customers through a natively-built chat experience.
Concurrent messaging
Agents can handle multiple conversations at the same time through chat and all other messaging channels.
Self-service
Customers can seamlessly transfer to an agent when they can't find an answer themselves.
Proactive chat
Trigger automated chat messages to your customers based on behaviors like how long they've spent on a page.
Chat payments
Complete transactions within a chat through the safe and secured transfer of credit card information.
Chat attachments
Send and receive photo or document attachments when words just aren't enough.
URL tracking
Agents can see their customer’s activity while chatting with them as they navigate through different pages on your website.
