Unified in a single, lifelong conversation

Gladly reduces the effort it takes to deliver exceptional customer service.

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Centralize your entire customer service experience

Eliminate the constraints of omnichannel communication. Gladly looks, feels, and works as one conversation stream with everything natively built-in, including voice. Each customer interaction — whether driven by an agent or AI — regardless of channel, is one lifelong conversation.

No more channel silos or repeat explanations. Your team knows the full story for every customer.

Simplify your service

Every customer contact exists in one view on Gladly, so work is centralized and silos disappear.

  • Conversation timeline

    With the conversation timeline, agents no longer have to switch between platforms based on where a customer reaches out from. A customer’s entire history and activity is in a single view, which means more context, less repetition, quicker responses, and a radically personal touch to every service experience.

    Learn more about Conversation Timeline

  • All channels built-in

    No need to worry about integrating with apps and add-ons. All channels — from voice to email to messaging to self-service — are natively built-in with Gladly. Customers can move freely between channels, while agents can easily trace their movements and keep tabs on their customer service journey.

    Explore Gladly service channels

One lifelong conversation, countless wins

Discover how leading brands have found success with channel independence.

Unified Customer Conversation View

Crate & Barrel utilized Gladly to enhance their customer experience and drive revenue, with some of their top chat associates also being among the highest-grossing sellers.

10

top heroes became the best sellers

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Customer Service that Starts with People

Thanks to a modern, user-centric interface, agents can recognize customers in seconds, not minutes. See the Gladly difference for CX agents today.

Help Customers Help Themselves with Personalized Self-Service

Efficient CX starts by helping customers help themselves. With Gladly’s personalized self-service capabilities, agents can tackle more complex tasks.

Turn Customer Service Agents into CX Superheroes

With robust AI, an intuitive platform, and a supportive community, Gladly transforms CX agents into superheroes. See the Gladly difference today.

Interested in seeing more?

Book a demo to see how we can transform your customer service experience.

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