Trusted by the world’s most loved brands
Our customers know they can’t deliver supreme customer service with tickets. They prefer real customer conversations.
Hundreds of brands have chosen Gladly to turn their agents into support heroes who create customer loyalty and profound outcomes.
Reduced backlog by 93% in one month
JOANN stands for individuality. With Gladly, they’ve grown more meaningful, personal connections with customers. Solving more. All without tickets.
55% more customers helped each hour
By adding new social media channels, Tory Burch can now serve more customers at the same time without sacrificing their personal touch.
Trained over 450 new service heroes for the holiday season
PacSun saw tremendous gains in efficiency by having a clear view of the customer contact history in one single profile.
Slashed customer wait times by 40%
Deckers significantly reduced call volumes and wait times by providing customers with self-service.
Channels and tickets stand in the way of helping people
The best brands know it.
Real human conversations need context and history.
With Gladly, agents work one customer screen without tickets.
No channels to manage when they live in one conversation stream.
Shoppers and support heroes communicate seemlessly.
Let Gladly transfrom your customer service
Drive revenue
Make every customer
feel known right from
”hello".
increase in contact center generated revenue
Build efficiency
Build meaningful relationships across all channels.
20%increase in agent efficiency
Streamline
Don't just consolidate to save money. Turn your agents into heroes.
40%reduction in contact center tools
Why brands choose Gladly
Customers at the center
Give your team a single ticket-free view of a customer's lifelong history with your brand.
Channel free
All channels woven into a single chronological stream similar to a modern messaging app.
Personalized self-service
Give fast, personalized responses based on everything you already know about your customer.
Quick onboarding
Train and onboard your customer service heroes in days. Not weeks or months.
Consolidate technology
Cut costs and complexity by moving your tech stack into a single platform including voice.
Supportive community
Join a vibrant community full of passionate CX leaders and customer support heroes.
With our previous platform, we would have to go digging. In previous platforms, a situation would be 10-13 cases and would take up to 45 minutes. In moving to Gladly, it takes 2-4 minutes - all they have to do is scroll up.
It feels good to have somebody recognize you. Giving associates all of the information on the customer empowers them to deliver magical service. Gladly allows the associate to create more magic on one screen.
No matter which role you're in, regardless of whether it seems that it's customer-facing or not - you're customer-facing. That's why it makes so much sense to use this platform that's aligned around the customer.
The switch to Gladly has helped us lower our total volumes dramatically. The biggest reason is we see everything in a single conversation with the customer instead of separate tickets
Now instead of piecing together a bunch of tickets, all an agent has to do to see a customer's history with them is scroll up.
