Why TULA Skincare Switched to Gladly

For brands with highly personal products, such as skincare, the ability to deeply understand who each of your customers are is a must-have.

Not all brands have a one-size-fits-all product approach. And when it comes to skincare, shoppers’ knowledge level runs the spectrum, from total newbie to seasoned expert. In this shopping scenario, support teams need to clearly know who each customer is in a two-second scroll and understand their needs. What do they like? What products are they avoiding? Are they a first-time buyer, or a long-time customer?

Learn from Andy Knosp, VP of Product Marketing at Gladly, and Justin Crosbie, Head of CX at TULA Skincare.