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Recorded Webinar
Never lose a customer again

Get the eight foundational elements of a customer-centric culture.

Annette Franz

Founder and CEO,

CX Journey

Never Lose a Customer Again.

In this on-demand webinar, you will learn:

• How to shift the balance to focus on retention over acquisition

• Why a customer-centric culture is essential to keeping customers and keeping them happy

• Why and how customer understanding is the cornerstone of customer-centricity

• The eight foundational elements of a customer-centric culture that place the customer front and

center in your business


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