Customer Expectations Report Understand what customers want when it comes to service. GET THE REPORT
Recorded Webinar
2020 Customer Expectations Report

Get the inside scoop from the 2020 Customer Expectations Report.

Mike McCarron

VP of Sales,


Stay One Step Ahead of Customer Expectations.

In a world that’s becoming more digital, many service systems are still centered around cases instead of customers. In today’s world, no one wants to feel like a ticket. Consumers want their issues resolved quickly, don’t want to repeat themselves, and would love to use their channel of choice.

Join Mike McCarron, VP of Customers at Gladly, as he walks through actionable insights from our 2020 Customer Expectations Report, to help empower companies to deliver faster, more efficient service.

Watch today to learn

  • What consumers love about customer service, what they wish there could be more of, and what motivates them to spend their hard-earned dollars with one brand over another
  • How to drive revenue and efficiency for your business in a world that’s becoming more digital
  • How to help companies deliver the best experiences that customers love and keep coming back for

Best of all, you’ll hear how brands like JetBlue and JOANN deliver radically personal customer service for their customers.


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