< Gladly Connect Speakers

Lauren Forrest

Director of Customer Experience Engagement, Warby Parker

As the leader of CX Engagement at Warby Parker, Lauren ensures her team in New York, Nashville, and Las Vegas is engaged and delivers remarkable customer experiences. She does this by collaborating with partners across the organization, advocating for large-scale projects to drive employee engagement, and scaling the team to support Warby Parker’s amazing customers. Lauren has been a leader in the Nashville Headquarters since its opening in 2014, has supported the growth of the CX workforce, and expanded team presence to Warby Parker’s second optical lab in Las Vegas (where Customer Experience and Manufacturing teams work inside one facility for the first time).

Connect with

Lauren Forrest

LinkedIn
Lauren Forrest
Lauren Forrest's sessions

GENERAL
expand
May 17, 2022 1:00 pm PT // 4:00 pm ET 30 minutes

Empowering Heroes to Take Action

Lauren Forrest, Director of Customer Experience Engagement, shares how to empower ...

Lauren Forrest, Director of Customer Experience Engagement, shares how to empower customer service heroes to make them more successful—with engagement, coaching, incentives, and the right technology.

Lauren Forrest

Director of Customer Experience Engagement, Warby Parker

Join us at Gladly Connect.

Not able to attend?
Sign up to receive the sessions on demand after 
the conference.

We look forward to seeing you.
Subscribed

Thank you for registering for Gladly Connect. A confirmation email has been sent to your inbox.

Ready to see a personalized demo?

Fill out the fields below and a Gladly team member will be in touch.

First, tell us a bit about yourself.