< Gladly Connect Speakers

Kate Showalter

Vice President, Customer Care and PMO, Crate and Barrel

As the head of the Strategic Program Management Office, Kate oversees the governance and implementation of all large-scale projects for the enterprise organization. She plays an active role in developing customer experience initiatives.

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May 17, 2022 10:40 am PT // 1:40 pm ET 30 minutes

Driving Natural Sales - Shifting Away From a Cost Center

VP of Customer Care and PMO Kate Showalter believes that if you provide great serv ...

VP of Customer Care and PMO Kate Showalter believes that if you provide great service, sales will naturally come. Learn how the popular retailer evolved its Customer Service department to drive additional revenue from its Customer Care department.

Kate Showalter Ansanelli

Vice President, Customer Care and PMO, Crate and Barrel

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