Jim Gallagher

Vice President of Customer Care & Fraud at Nordstrom, Inc.

Jim joined the Nordstrom team in July 2019 as the Vice President of Customer Care & Fraud. In this role, he supports their 1,200+ team members who interact with Nordstrom’s amazing customers across the multi-channel full price (Nordstrom.com), off-price (Hautelook.com and NordstromRack.com), and subscription (TrunkClub) experiences.

Jim is committed to delighting customers and consistently embodying Nordstrom’s promise, and creating value for his customers. Prior to his contributions at Nordstrom, Jim spent 19+ years at Microsoft supporting Small Business, Enterprise and ultimately Consumer customers on their journey to create raving fans and empowering every person and organization on the planet to achieve more.

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Jim Gallagher

Jim Gallagher
Jim Gallagher's sessions

May 17, 2022 10:05 am PT // 1:05 pm ET 30 minutes

Reinventing "Heritage of Service" for the 21st Century

Hear from the brand that is synonymous with providing great service. Jim Gallagher ...

Hear from the brand that is synonymous with providing great service. Jim Gallagher, Vice President, Customer Care & Fraud at Nordstrom, shares how they have evolved with the ever-changing retail landscape and customer expectations to continue to provide legendary service to their customers.

Jim Gallagher

Vice President, Customer Care & Fraud, Nordstrom

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