Security, Privacy & Compliance
Whether you’re serving millions of customers or your first hundred, we built Gladly to treat your information as if it's our own.
Security & Availability

API Security

Disaster Recovery

High Availability (HA)

Information Encryption in Transit and at Rest

Intrusion Detection and Prevention Systems (IDS/IPS)

Secure Credentials for Support Agents

Secure Credit Card Payments

Secure Development Processes
- Change management controls
- Risk assessments before major changes
- Periodic internal and external penetration tests
- Strong access control policies
- Periodic security trainings

Secure Infrastructure

Separate Database Schema Per Customer

Vulnerability Remediation
Privacy

CCPA

GDPR

HIPAA

Privacy Shield
Compliance

ADA

PCI
Questions? Anything we didn’t answer? Please contact us.