See how a retail brand gained over 30% in savings by consolidating their platforms.
Help customers faster, without adding headcount.
Multiple platforms and systems add unnecessary costs and complexity to a contact center.
In this case study you’ll see how simplifying platforms helped this retailer:
- Reduce platform costs by 30%
- Increase agent and operational efficiency
- Add two new channels via a remote deployment
just in time for their biggest week of sales.