When we say “service is the new storefront” we mean it quite literally.
Our newest report in partnership with Future Commerce and Stella Connect covers why customer service isn’t just a detour—it’s an important part of your customer journey. Service should be at the forefront of your customer’s experience and how you can utilize service to drive revenue and serve as a sales opportunity.
In the same way that marketers purposely drive customers to in-store or digital eCommerce experiences, we believe that CX should be a destination for customers in the omnichannel journey. In this report, you’ll learn about:
- 1 in 3 DTC shoppers are interacting with CX teams weekly or more often
- Why good CX delivers brand affinity and increased revenue.
- Why “good friction” is a meaningful (and not harmful) feature.
- And much, much more
Download the report today!