Report
2021 Customer Expectations Report

What Customers Expect from a Modern Online Shopping Experience

In times of chaos, consumers find comfort in personalized service—and the connection, speed, and ease it brings. Since ecommerce has seen 10 years growth in the span of less than a yearour customer expectations report is even more important as it serves as the voice of consumers and what they expect when it comes to the online shopping experience, from the brand they love. 

From consumer expectations to current digital and ecommerce trends, discover new data to help you make customers feel more connected to your online brand. 

Inside this report, you’ll explore insights like:  

  • 63% fall in love with brands because of great service 
  • 62% will recommend a brand to a friend because of great service 
  • 45% will never shop with a brand again after 2 bad service experiences 

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