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Report
2020 CX Efficiency Trends Report

Find out what's driving, and impeding, efficiency in your contact center today.

2020 CX Efficiency Trends Report

With retail moving increasingly online, the pressure is on for contact centers as they become the de facto storefront for brands today.

In our 2020 CX Efficiency Trends Report, we uncover actionable strategies to help contact centers navigate these increased responsibilities.

Download today to find out what’s driving, and impeding agent efficiencies with the contact center and:

  • How 97% of companies don’t offer an omnichannel experience with a single platform
  • How 78% of contact center agents say they’re expected to upsell or cross-sell to customers – (but most agents feel they could be better supported with optimizing their efforts)
  • How companies that use Gladly can eliminate ticket duplication and decrease agent workload by 35%

See what you can do to shift your contact center operations into high gear. Download your copy today.

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