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Report
2020 Customer Expectations Report: Experiences That Drive Revenue

Turn your contact center from a cost center into a revenue and loyalty generator.

From Cost Center to Revenue Generator

Consumers today want support agents that are empowered problem solvers.

More than seven out of ten consumers will make a purchase from an agent that is knowledgeable about your brand’s products or services. And after a great customer service experience, they go out of their way to spend more and advocate for your brand to friends, family, and over social channels.

See why personalized customer experiences power purchases in our latest report, 2020 Customer Expectations Report: Experience that Drives Revenue.

Get your copy to learn:

  • How empowering agents can drive revenue and referrals
  • What personalizing experiences can do to help power purchases
  • Why it’s important to become a “Radically Personal” organization

And so much more!

Also, see how JetBlue and Andie have empowered their agents to provide better customer experience at their organizations – read the report!

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