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Report
2020 Customer Expectations Report: Channel Use & Preferences

Consumers expect you to talk with them wherever they are.

See the Channels Your Customers Prefer

When it comes to creating an excellent customer experience, knowing the channels your customers prefer and how they expect to use them can make a huge difference.

That’s why we created our newest topical report, 2020 Customer Expectations Report: Channels & Preferences to focus on the top trends you need to know to develop a winning channel strategy going forward.

In this report you’ll learn:

  • Which channels customers prefer to use most
  • Why consumers now expect you to talk with them wherever they are
  • Ways speed matters now more than ever

And so much more!

Also, see how JOANN and JetBlue have adapted their customer channel strategies to fit into customer expectations— read the report!

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