“Hi, how can I help you?”—There is something about hearing a friendly voice which lets you know help is on the way. We know voice continues to be an important channel for customers so Gladly has a natively built-in enterprise voice solution to meet all your needs.
Gladly Voice is a full-featured voice solution built directly into our platform—eliminating the need of any third party voice tools. From hold, mute, conference, warm transfer to much more, Gladly Voice includes all the call controls your agents need. Additionally, when an agent accepts the call within Gladly, they are also routed the customer profile rich with context. This includes the customer’s name, purchase history, product preferences and more. With the right controls & context, agents can provide a highly personalized and effective experience.
Gladly Voice includes a fully programmable cloud-based IVR with touch-tone & voice recognition capabilities. We ensure your customers quickly get the answers they need with features such as multi-language voice recognition, text-to-speech and IVR-to-SMS call deflection. Also, to create a highly personalized experience pull in key customer data including past orders, reservations or bookings directly into the IVR.
Channels—including voice, email, SMS, chat, and more —are truly powerful when they work together. Because all channels are natively built-in Gladly, the interaction between them is extremely valuable. For example, see all past interactions with the customer in one place—across every channel. Send an SMS confirmation while you’re on the phone with a customer or a link via facebook messenger if they are on the go.
Gladly Voice is a natively built-in voice solution with global coverage, enterprise-grade fuctionality and a programmable IVR.
With local, national, and toll-free numbers in more than 100 countries get the global coverage you need with Gladly Voice. Additionally, offer your customers standard call-cost national numbers as well as voice, SMS and MMS on same number.
Coverage in over 100 countries
Voice, SMS & MMS on the same number
Provide your agents with all the necesaary call controls including—hold, mute, pause, outbound calling, transfer, warm transfer, business hours, call conferencing, caller ID, agent statuses, voicemails, call recordings, call notes, call dispositiongs and more.
Enterprise-grade call controls
Offer your customers a highly accurate and personalized experience in getting them to the right place everytime with Gladly’s IVR.
Cloud Based fully programmable IVR
Touchtone & voice recognition in same tree
Enable text to speech in 30 languages
IVR-to-SMS call deflection
With a high degree of focus on security, scalability and quality—Gladly’s Voice platform is built to support your business and it’s growth.
PCI & GDPR compliance
Data centers in 9 regions around the world
Proactive carrier rerouting
Low latency detection monitors
Gladly Voice offers call deployments that work best for your business. Whether we handle every part of the call or integrate to existing telephony infastrucute, we have you covered!
Deployments via WebRTC, SIP or dIrect dial
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